Award

Out of Hours Call Handling

NETWORK HOMES

This public procurement record has 1 release in its history.

Award

20 Jul 2023 at 16:15

Summary of the contracting process

The contracting authority Network Homes has awarded a contract for Out of Hours Call Handling services. The contract, with a value of £480,000, was procured through an open procedure. The tender period ended on 17th May 2023, with the contract expected to start on 26th June 2023 and run until 25th June 2025. The contract was awarded to Norse Commercial Services Limited.

This procurement opportunity provides a chance for businesses specializing in call centre services to secure a contract. Companies offering call handling services, especially those experienced in providing services to residents, are well-suited to compete. The nature of the contract, spanning multiple years with the possibility of extension, offers stability and growth opportunities for the winning supplier. Network Homes in Wembley, UK, aims to establish a reliable partnership with a service provider to meet the call handling needs of their residents.

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Notice Title

Out of Hours Call Handling

Notice Description

Network Homes requires a contract for an Out of Hours Call Handling Services for the use by residents .This contract will be awarded for 2 years with option to extend for further three years on annually renewable basis (Subject to performance reviews)

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-08c45ae4-0bf1-4e52-8574-e4c0712b8002
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0759b65b-ac63-4f0a-a47c-9f68c2e8adab
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£480,000 £100K-£500K
Lots Value
Not specified
Awards Value
£480,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
20 Jul 20232 years ago
Submission Deadline
16 May 2023Expired
Future Notice Date
Not specified
Award Date
16 May 20232 years ago
Contract Period
25 Jun 2023 - 25 Jun 2025 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NETWORK HOMES
Contact Name
Not specified
Contact Email
waleed.sajjid@networkhomes.org.uk
Contact Phone
+442084599233

Buyer Location

Locality
WEMBLEY
Postcode
HA9 0HP
Post Town
Harrow
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI72 Brent
Delivery Location
Not specified

Local Authority
Brent
Electoral Ward
Wembley Park
Westminster Constituency
Brent West

Supplier Information

Number of Suppliers
1
Supplier Name

NORSE COMMERCIAL SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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