Notice Information
Notice Title
Digital Platform Including Customer Relationship Management (CRM)
Notice Description
Implementation of a single digital platform and a customer relationship management system (CRM). The contract award was carried out through NHS SBS10175 via Direct Award. This is a contract finder award notice only.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-08f9ff29-f5d6-43d8-a70f-9d42883ef0d9
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/71568843-bb3f-4b30-aa38-a9b0b74287aa
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Direct
- Procurement Method Details
- Direct award
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- £1,442,859 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- £1,442,859 £1M-£10M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 13 Nov 20253 months ago
- Submission Deadline
- 3 Nov 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 3 Nov 20253 months ago
- Contract Period
- 29 Nov 2025 - 28 Nov 2030 Over 5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- WESTMORLAND AND FURNESS COUNCIL
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- KENDAL
- Postcode
- LA9 4DQ
- Post Town
- Lancaster
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD1 Cumbria
- Small Region (ITL 3)
- TLD14 Westmorland and Furness
- Delivery Location
- TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
-
- Local Authority
- Westmorland and Furness
- Electoral Ward
- Kendal Strickland and Fell
- Westminster Constituency
- Westmorland and Lonsdale
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/71568843-bb3f-4b30-aa38-a9b0b74287aa
13th November 2025 - Awarded contract notice on Contracts Finder
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-b5fd17-08f9ff29-f5d6-43d8-a70f-9d42883ef0d9-2025-11-13T17:10:43Z",
"date": "2025-11-13T17:10:43Z",
"ocid": "ocds-b5fd17-08f9ff29-f5d6-43d8-a70f-9d42883ef0d9",
"language": "en",
"initiationType": "tender",
"tender": {
"id": "WAFC001-DN797435-57376969",
"title": "Digital Platform Including Customer Relationship Management (CRM)",
"description": "Implementation of a single digital platform and a customer relationship management system (CRM). The contract award was carried out through NHS SBS10175 via Direct Award. This is a contract finder award notice only.",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "72000000",
"description": "IT services: consulting, software development, Internet and support"
},
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"region": "England",
"countryName": "United Kingdom"
}
]
}
],
"value": {
"amount": 1442859,
"currency": "GBP"
},
"procurementMethod": "direct",
"procurementMethodDetails": "Direct award",
"tenderPeriod": {
"endDate": "2025-11-03T12:00:00Z"
},
"contractPeriod": {
"startDate": "2025-11-29T00:00:00Z",
"endDate": "2030-11-28T23:59:59Z"
},
"suitability": {
"sme": true,
"vcse": false
},
"mainProcurementCategory": "services"
},
"parties": [
{
"id": "GB-CFS-245537",
"name": "Westmorland and Furness Council",
"identifier": {
"legalName": "Westmorland and Furness Council"
},
"address": {
"streetAddress": "South Lakeland House, Lowther Street",
"locality": "Kendal",
"postalCode": "LA9 4DQ",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "Maxine Moran",
"email": "Maxine.Moran@cumbria.gov.uk"
},
"details": {
"url": "https://www.westmorlandandfurness.gov.uk/"
},
"roles": [
"buyer"
]
},
{
"id": "GB-CFS-327477",
"name": "Netcall PLC",
"identifier": {
"legalName": "Netcall PLC"
},
"address": {
"streetAddress": "Suite 203 Bedford Heights Brickhill Drive Bedford Bedfordshire MK41 7PH"
},
"details": {
"scale": "large",
"vcse": false
},
"roles": [
"supplier"
]
}
],
"buyer": {
"id": "GB-CFS-245537",
"name": "Westmorland and Furness Council"
},
"awards": [
{
"id": "ocds-b5fd17-08f9ff29-f5d6-43d8-a70f-9d42883ef0d9-1",
"status": "active",
"date": "2025-11-03T00:00:00Z",
"datePublished": "2025-11-13T17:10:43Z",
"value": {
"amount": 1442859,
"currency": "GBP"
},
"suppliers": [
{
"id": "GB-CFS-327477",
"name": "Netcall PLC"
}
],
"contractPeriod": {
"startDate": "2025-11-29T00:00:00Z",
"endDate": "2030-11-28T23:59:59Z"
},
"documents": [
{
"id": "1",
"documentType": "awardNotice",
"description": "Awarded contract notice on Contracts Finder",
"url": "https://www.contractsfinder.service.gov.uk/Notice/71568843-bb3f-4b30-aa38-a9b0b74287aa",
"datePublished": "2025-11-13T17:10:43Z",
"format": "text/html",
"language": "en"
}
]
}
]
}