Award

DDaT21344 SEA Website Phoneline Support

UK SHARED BUSINESS SERVICES LIMITED

This public procurement record has 1 release in its history.

Award

13 Dec 2021 at 11:04

Summary of the contracting process

The UK Shared Business Services Limited has recently awarded a contract titled "DDaT21344 SEA Website Phoneline Support" to SITEL UK Limited. This procurement falls under the IT services category and is located in London. The contract, valued at £280,000, was awarded on 18th November 2021 and is set to run until 16th October 2022. The procurement was facilitated through a selective method, specifically a call-off from the Crown Commercial Services Framework for Outsourced Contact Centre and Business Services (RM6181). This award notice is part of the completed procurement process, with no current calls for competition.

This tender represents a significant opportunity for businesses operating in the IT services sector, particularly those specialising in consulting and support services. Companies that provide contact centre solutions or customer support services are well-positioned to compete in future tenders of a similar nature. By engaging in contracts similar to this one, businesses can enhance their growth prospects and establish valuable relationships with government organisations looking for reliable service providers.

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Notice Title

DDaT21344 SEA Website Phoneline Support

Notice Description

***Please note this is an award notice, not a call for competition*** The Department for Business, Energy and Industrial Strategy (BEIS) had a requirement for phoneline support for the Simple Energy Advice (SEA) website. A contract was awarded via the Crown Commercial Services Framework, Outsourced Contact Centre and Business Services (RM6181).

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0908a978-123e-4c25-b38a-2bd44588dd1d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7ddb1bb0-e18b-4288-81f0-ff99edadc15c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£280,000 £100K-£500K
Lots Value
Not specified
Awards Value
£280,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
13 Dec 20214 years ago
Submission Deadline
14 Oct 2021Expired
Future Notice Date
Not specified
Award Date
18 Nov 20214 years ago
Contract Period
18 Nov 2021 - 16 Oct 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
UK SHARED BUSINESS SERVICES LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWINDON
Postcode
SN2 1FF
Post Town
Swindon
Country
England

Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK71 Swindon
Delivery Location
TLI London

Local Authority
Swindon
Electoral Ward
Rodbourne Cheney
Westminster Constituency
Swindon North

Supplier Information

Number of Suppliers
1
Supplier Name

SITEL

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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