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Oyster Cards Contact Handling Services

Transport for London

This public procurement record has 1 release in its history.

Award

27 Feb 2026 at 15:19

Award Notice
Summary of the contracting process

The public procurement contract for Oyster Cards Contact Handling Services has been awarded by Transport for London. This contracting process focuses on telephone-answering services provided by Journeycall Limited. The procurement method used was selective, specifically a call-off from a framework agreement. The service delivery is set in London, United Kingdom, reflecting the industry category of telephone-answering services. The contract period commences on 1st August 2025 and concludes on 31st July 2029. The award stage has been completed with key dates such as the contract award date on 16th May 2025 and the publishing date of 27th February 2026, marking significant milestones in this procurement process.

This tender provides substantial opportunities for businesses that specialise in telecommunications services, particularly those capable of handling a combination of telephony and written correspondence proficiently. While it offers a lucrative contract value of £11,500,000, it is more suited to large-scale enterprises given the size and scope of the project. Businesses aiming to expand their operations within London's dynamic transport sector can leverage this contract to establish a strong presence and demonstrate their capability to manage high-volume service demands efficiently.

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Notice Information

Notice Title

Oyster Cards Contact Handling Services

Notice Description

Awarded contract for the provision of Contact Handling Services, including a proportion of both telephony and written correspondence, for Transport for London's Oyster Card scheme.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0919cfa7-e831-4c02-9ff6-617ffebe15f5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e2f8f243-74dd-4d32-b8c3-d90ea8deb408
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
£11,500,000 £10M-£100M
Lots Value
Not specified
Awards Value
£11,500,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
27 Feb 20266 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
16 May 20251 years ago
Contract Period
1 Aug 2025 - 31 Jul 2029 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Transport for London
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E20 1JN
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLI London
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Supplier Information

Number of Suppliers
1
Supplier Name

Journeycall Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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