Award

Notice of Award of Delivery Partner for Customer Satifaction Surveys

LEGAL OMBUDSMAN

This public procurement record has 1 release in its history.

Award

06 Mar 2018 at 13:55

Award Notice
Summary of the contracting process

The Legal Ombudsman is seeking a delivery partner for its Customer Satisfaction Surveys, titled "Notice of Award of Delivery Partner for Customer Satisfaction Surveys." This procurement falls under the services category, specifically performance review services, and it is based in the West Midlands, United Kingdom. The contract is currently awarded and began on 1st April 2018, with an end date of 31st March 2020. The procurement was conducted through a limited method, requiring a competitive quotation below the threshold, with a total value of £72,000. The tender period concluded on 26th January 2018.

This awarded contract presents an opportunity for businesses specialising in market research and customer feedback services to expand their portfolios. Companies that provide performance review services or have experience in conducting customer satisfaction surveys would be well-suited to participate in similar future tenders. Small and medium-sized enterprises (SMEs) are encouraged to engage, as the contracting authority shows an openness to involving them in their procurement processes.

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Notice Information

Notice Title

Notice of Award of Delivery Partner for Customer Satifaction Surveys

Notice Description

we were seeking a provider to continue our programme of monthly surveys to assess customers' perceptions of their confidence in, and satisfaction with the services we provide. The contract was a two year contract commencing 1 April 2018

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-092bb54a-395b-4d68-a739-4c14ebfb4c23
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7f6b1d0a-c56e-4b2f-b7e0-9b0e51437196
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Competitive quotation (below threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79313000 - Performance review services

Notice Value(s)

Tender Value
£72,000 Under £100K
Lots Value
Not specified
Awards Value
£72,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
6 Mar 20187 years ago
Submission Deadline
26 Jan 2018Expired
Future Notice Date
Not specified
Award Date
6 Mar 20187 years ago
Contract Period
31 Mar 2018 - 31 Mar 2020 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LEGAL OMBUDSMAN
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WOLVERHAMPTON
Postcode
WV1 9WJ
Post Town
Wolverhampton
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG39 Wolverhampton
Delivery Location
TLG West Midlands (England)
Local Authority
Wolverhampton
Electoral Ward
Heath Town
Westminster Constituency
Wolverhampton North East

Supplier Information

Number of Suppliers
1
Supplier Name

DJS RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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