Award

Contact Centre System - Liberty SolutionCare Services & Support Renewal

YOUR HOMES NEWCASTLE LTD

This public procurement record has 1 release in its history.

Award

17 Oct 2023 at 08:07

Award Notice
Summary of the contracting process

The public procurement contracting process involves the award of a contract for 'Contact Centre System - Liberty SolutionCare Services & Support Renewal' by Your Homes Newcastle Ltd in Newcastle upon Tyne, England. The procurement was completed through negotiation, with the contract valued at £40,000 starting from October 1, 2023, and ending on September 30, 2024.

This tender presents an opportunity for businesses providing software packages and information systems to compete for a service and maintenance contract. Your Homes Newcastle Ltd, as the buying organisation, awarded the contract to NETCALL TECHNOLOGY LIMITED. This tender is most suitable for small to medium enterprises (SMEs) in the services industry looking to secure long-term support and maintenance projects.

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Notice Information

Notice Title

Contact Centre System - Liberty SolutionCare Services & Support Renewal

Notice Description

One year's continued annual support and maintenance for the existing Liberty SolutionCare software system located in our Customer Contact Centre. The current Supplier provides a system for the Contact Centre which relates to Qmax, CC6/7 telephony, a Contact Centre portal, automated operator, call routing and, recordings.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0970241e-91c5-445d-ac9e-be0b1eb0a5b4
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/48c91679-1cba-4a77-a1a1-010deb89d559
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Awarded through negotiation as the solution is owned by the successful Company and therefore only they can provide the service and support
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£40,000 Under £100K
Lots Value
Not specified
Awards Value
£39,697 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
17 Oct 20232 years ago
Submission Deadline
30 Sep 2023Expired
Future Notice Date
Not specified
Award Date
29 Sep 20232 years ago
Contract Period
30 Sep 2023 - 30 Sep 2024 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
YOUR HOMES NEWCASTLE LTD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE7 7LX
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC North East (England)
Local Authority
Newcastle upon Tyne
Electoral Ward
Dene & South Gosforth
Westminster Constituency
Newcastle upon Tyne North

Supplier Information

Number of Suppliers
1
Supplier Name

NETCALL TECHNOLOGY

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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