Tender

GB-London: Stakeholder reputation and customer satisfaction measurement at the Heritage Fund

NATIONAL HERITAGE MEMORIAL FUND

This public procurement record has 1 release in its history.

Tender

03 Dec 2024 at 13:15

Tender Notice
Summary of the contracting process

The National Heritage Memorial Fund (NHMF) is seeking proposals for their project titled "Stakeholder reputation and customer satisfaction measurement at the Heritage Fund." This tender falls under the industry category of Evaluation Consultancy Services (CPV: 79419000) and involves developing a Management Information (MI) system to enhance performance measurement and reporting. The procurement process follows an open procedure, with the tender period ending on 2nd January 2025. The contract is expected to commence on 20th January 2025 and conclude by 30th April 2025. The primary locations for this project include the British Overseas Territories, Channel Islands, Europe, the Isle of Man, the Rest of the World, and the United Kingdom. The total contract value ranges from £25,000 to £50,000.

This tender offers significant opportunities for economic operators, particularly small and medium enterprises (SMEs), to support the Heritage Fund in improving their MI for customer satisfaction and stakeholder reputation. Businesses specialising in data analysis, performance measurement, and consultancy services related to stakeholder engagement are well-suited to compete. By leveraging existing information systems and recommending cost-effective solutions, the winning provider can contribute to NHMF's strategic goals and long-term impact assessment. This project not only enhances the provider's portfolio but also strengthens their relationship with a prominent national organisation dedicated to heritage preservation.

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Notice Information

Notice Title

GB-London: Stakeholder reputation and customer satisfaction measurement at the Heritage Fund

Notice Description

In the first year of Heritage 2033, the Heritage Fund designed a new Impact Framework to allow the Heritage Fund to evaluate and assess the impact of our funding over the next 10 years. Work is underway to introduce qualitative and quantitative measures which will be used to understand if we are delivering against the long-term ambitions of our strategy. Alongside the development of this Impact Framework, the senior team wish to improve the approach to performance measurement and reporting through a revision of the suite of management information and key performance indicators that inform decision making and help senior management with oversight of delivery. Management information (MI) in this context refers to data that is used by the Heritage Fund to help make decisions about how the organisation is run. MI can take the form of reports, charts and graphs; but it should allow performance to be tracked over time. Areas of the MI are already under development covering financial, operational and workforce measures, however there is a need to develop regular reporting on customer satisfaction and stakeholder reputation. We are seeking a service provider who will work with the Heritage Fund to develop the MI for customer satisfaction and stakeholder reputation drawing on existing sources of information at the Heritage Fund as well as wider best practice. The provider will then recommend a series of Gold/Silver/Bronze level options for future information and measures that could be delivered using existing systems without significant additional investment. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. The date and time provided at item 10 Deadline for Expressions of Interest - is the date and time for the receipt of Tenders. All clarification questions and tender returns must be submitted through the Delta E- tendering Portal. Responses to clarification questions will be issued in batches and sent through the Delta portal and bidders should ensure that they check in regularly for these. Item 9 - Estimated value of requirement please note that the Heritage Fund has a maximum budget and this is detailed in the ITT

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0a09352c-33de-4dad-b28e-722f271a12fe
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e6c67861-f35c-4701-ac79-c3309872227d
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79419000 - Evaluation consultancy services

Notice Value(s)

Tender Value
£50,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
3 Dec 20241 years ago
Submission Deadline
2 Jan 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
20 Jan 2025 - 30 Apr 2025 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NATIONAL HERITAGE MEMORIAL FUND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC4R 2YA
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
City of London
Electoral Ward
Dowgate
Westminster Constituency
Cities of London and Westminster

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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