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Business Administration, Customer Service Specialist and Customer Service Practitioner Apprenticeships

Ministry of Justice

This public procurement record has 1 release in its history.

Award

18 Sep 2026 at 13:03

Award Notice
Summary of the contracting process

The Ministry of Justice procured apprenticeship training services covering Business Administration Level 3, Customer Service Specialist Level 3 and Customer Service Practitioner Level 2. The requirement is classified as education and training services and is intended to support the organisation’s business administration and customer service workforce. Delivery may take place across the United Kingdom, the Channel Islands, the Isle of Man, British Overseas Territories, Europe and other locations worldwide. This is a service requirement suitable for small and medium-sized enterprises. The selected provider, CT Skills Limited, is an SME. The buyer is the Ministry of Justice, based at 102 Petty France, London, England. The scope is focused on structured apprenticeship provision at three specified levels and occupational areas.

This procurement is complete and was awarded to CT Skills Limited on 19 August 2026. The award value is £5,023,125 including the stated currency of GBP. The contract runs from 1 September 2026 to 31 August 2034. It was made through a direct award using the Yorkshire Purchasing Organisation Apprenticeships and Associated Training Framework, as a call-off from a framework agreement. The tender submission deadline was 31 August 2026 at 12:00 British Summer Time, although this is an award notice rather than an invitation to compete. The procurement used a selective method and was evaluated through the framework’s direct-award process. One supplier is identified as awarded, with an active award status.

For suppliers that did not win, this award indicates substantial and sustained demand from the Ministry of Justice for apprenticeship delivery in business administration and customer service. A credible competitor for a future requirement would need to provide Business Administration Level 3, Customer Service Specialist Level 3 and Customer Service Practitioner Level 2 programmes, with the systems and teaching capacity to support delivery across the United Kingdom and potentially wider territories. The award also shows that the buyer uses the Yorkshire Purchasing Organisation Apprenticeships and Associated Training Framework and direct framework call-offs for this type of provision. Relevant providers should therefore assess their framework position, ability to deliver multiple apprenticeship standards, and capacity to support a large, geographically dispersed public-sector workforce.

How relevant is this notice?

Notice Information

Notice Title

Business Administration, Customer Service Specialist and Customer Service Practitioner Apprenticeships

Notice Description

****This is an award notice, not a call for competition.**** The contract has been awarded using the outlined Direct Award process in the Yorkshire Purchasing Organisation (YPO) Apprenticeships and Associated Training Framework - 1086. The requirement is for the provision of Business Administration Level 3, Customer Service Specialist Level 3 and Customer Service Practitioner Level 2 Apprenticeships.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0a32ec4b-5474-4411-b906-4c63da470b6e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/689965c9-1d67-4ef0-b943-109e018e3c50
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

80 - Education and training services

CPV Codes

80000000 - Education and training services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£5,023,125 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
18 Sep 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
19 Aug 20261 months ago
Contract Period
1 Sep 2026 - 31 Aug 2034 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Ministry of Justice
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 9AJ
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

CT SKILLS LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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