Notice Information
Notice Title
Customer Satisfaction Survey - AWARD
Notice Description
The Authority looks to procure a one-off survey on customer satisfaction, with a view to instituting regular surveys in due course. The overall objective is for the Authority to gain statistically robust insight into customers' satisfaction levels with its services. These insights will need to be of sufficient statistical quality to support decisions on where and how to invest finite resources in developing the customer experience.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-0a3d317c-ee28-43a7-89ac-2b36634f8c1f
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/08e4a0cd-b30a-40ca-9058-45b7acc33bb8
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79342311 - Customer satisfaction survey
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 18 May 20232 years ago
- Submission Deadline
- 3 Mar 2023Expired
- Future Notice Date
- Not specified
- Award Date
- 17 May 20232 years ago
- Contract Period
- 24 Mar 2023 - 31 Aug 2023 1-6 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- EAST SUFFOLK COUNCIL
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- WOODBRIDGE
- Postcode
- IP12 1RT
- Post Town
- Ipswich
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH6 Suffolk
- Small Region (ITL 3)
- TLH63 East Suffolk
- Delivery Location
- Not specified
-
- Local Authority
- East Suffolk
- Electoral Ward
- Melton
- Westminster Constituency
- Suffolk Coastal
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/08e4a0cd-b30a-40ca-9058-45b7acc33bb8
18th May 2023 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-b5fd17-0a3d317c-ee28-43a7-89ac-2b36634f8c1f-2023-05-18T15:41:30+01:00",
"date": "2023-05-18T15:41:30+01:00",
"ocid": "ocds-b5fd17-0a3d317c-ee28-43a7-89ac-2b36634f8c1f",
"language": "en",
"initiationType": "tender",
"tender": {
"id": "IT-501-361-2253-RFQ-O - AWARD",
"title": "Customer Satisfaction Survey - AWARD",
"description": "The Authority looks to procure a one-off survey on customer satisfaction, with a view to instituting regular surveys in due course. The overall objective is for the Authority to gain statistically robust insight into customers' satisfaction levels with its services. These insights will need to be of sufficient statistical quality to support decisions on where and how to invest finite resources in developing the customer experience.",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "79342311",
"description": "Customer satisfaction survey"
},
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"postalCode": "IP12 1RT"
},
{
"region": "East of England",
"countryName": "United Kingdom"
}
]
}
],
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"tenderPeriod": {
"endDate": "2023-03-03T12:00:00Z"
},
"contractPeriod": {
"startDate": "2023-03-24T00:00:00Z",
"endDate": "2023-08-31T23:59:59+01:00"
},
"suitability": {
"sme": true,
"vcse": true
},
"mainProcurementCategory": "services"
},
"parties": [
{
"id": "GB-CFS-167880",
"name": "East Suffolk Council",
"identifier": {
"legalName": "East Suffolk Council"
},
"address": {
"streetAddress": "Station Road, Melton",
"locality": "Woodbridge",
"postalCode": "IP12 1RT",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "Samantha Cook",
"email": "samantha.cook@eastsuffolk.gov.uk",
"telephone": "+44 1502523673"
},
"roles": [
"buyer"
]
},
{
"id": "GB-CFS-246080",
"name": "Opinion Research Services Ltd",
"identifier": {
"legalName": "Opinion Research Services Ltd"
},
"address": {
"streetAddress": "The Strand, Swansea, Swansea, United Kingdom, SA1 1AF"
},
"roles": [
"supplier"
]
}
],
"buyer": {
"id": "GB-CFS-167880",
"name": "East Suffolk Council"
},
"awards": [
{
"id": "ocds-b5fd17-0a3d317c-ee28-43a7-89ac-2b36634f8c1f-1",
"status": "active",
"date": "2023-05-18T00:00:00+01:00",
"datePublished": "2023-05-18T15:41:30+01:00",
"value": {
"amount": 0,
"currency": "GBP"
},
"suppliers": [
{
"id": "GB-CFS-246080",
"name": "Opinion Research Services Ltd"
}
],
"contractPeriod": {
"startDate": "2023-03-24T00:00:00Z",
"endDate": "2023-08-31T23:59:59+01:00"
},
"documents": [
{
"id": "1",
"documentType": "awardNotice",
"description": "Awarded contract notice on Contracts Finder",
"url": "https://www.contractsfinder.service.gov.uk/Notice/08e4a0cd-b30a-40ca-9058-45b7acc33bb8",
"datePublished": "2023-05-18T15:41:30+01:00",
"format": "text/html",
"language": "en"
}
]
}
]
}