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Payments Tracing

H M Revenue & Customs

This public procurement record has 2 releases in its history.

AwardUpdate

09 Sep 2026 at 16:13

Award Notice
Award

07 Sep 2026 at 10:20

Award Notice
Summary of the contracting process

HM Revenue and Customs (HMRC) commissioned payments-tracing services to help reduce uncollected tax overpayments. The requirement is for data that supports HMRC’s communications with customers, including mobile telephone numbers, email addresses and up-to-date postal addresses. The work relates to the tracing and provision of contact information for people who have not collected repayments following tax calculations. It is classified as research consultancy services and falls within the services category. Delivery covers the United Kingdom. HMRC is the UK tax, payments and customs authority, and its Payments function manages payment processes into and out of the department. The requirement supports efforts to improve recovery of outstanding overpayments through targeted customer contact.

The procurement is complete and the contract was awarded to Experian Limited on 23 July 2026. The awarded value is £150,000, including the stated currency, and the contract period runs from 31 July 2026 to 31 January 2027. The procurement used a selective procedure as a call-off from a framework agreement. The tender submission deadline was 16 July 2026 at 5pm. HMRC assessed the requirement through this framework call-off route, with the award now active. Experian Limited is the selected supplier. The opportunity was identified as suitable for small and medium-sized enterprises, although the contract was awarded to a large supplier. The procurement covered one overall requirement rather than separately awarded lots.

For suppliers considering future HMRC requirements of this kind, the award shows demand for reliable payments-tracing and contact-data services supporting large-scale public-sector customer communications. A credible competitor would need to locate or verify mobile numbers, email addresses and postal addresses, and supply the results in a form that HMRC can use to contact customers about uncollected repayments. Relevant capability includes research consultancy, data sourcing, identity or address resolution, data quality management and handling sensitive personal information responsibly. Suppliers would also need the operational capacity to process substantial volumes accurately and consistently, together with clear controls for data protection, security, governance and auditability. The route used indicates that framework participation or access to a suitable framework can be commercially important for comparable HMRC work.

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Notice Information

Notice Title

Payments Tracing

Notice Description

HM Revenue and Customs (HMRC) is the UK's tax, payments, and customs authority, collecting tax revenue. HMRC collects the money that pays for the UK's public services and aids families and individuals with targeted financial support. HMRC does this by being impartial and increasingly efficient in its administration. HMRC helps the honest majority to get their tax right and makes it hard for the dishonest minority to cheat the system. 1.2 HMRC Payments are responsible for all payments in and out processes within HMRC. In 2025 to 2026, 4.8 million P800 Tax Calculation overpayment letters were issued. Approximately 1m remain uncollected due to a variety of different reasons. HMRC Payments are looking to reduce the volume of uncollected overpayments by securing contact detail, mobile number, email address and postal address. 2. General Overview 2.1 Data is sought to help support HMRCs aim to reduce the number of uncollected repayments. The data would support HMRC's communications approach by providing HMRC with customer mobile numbers, email addresses and up-to date address details so customers can be contacted and nudged to collect their overpayment.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0a68b758-e05c-4252-9cde-f8bb31a14c22
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ea4153fe-5361-4c67-81c0-a0c46caec459
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73210000 - Research consultancy services

Notice Value(s)

Tender Value
£150,000 £100K-£500K
Lots Value
Not specified
Awards Value
£150,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
9 Sep 20266 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
23 Jul 20261 months ago
Contract Period
31 Jul 2026 - 31 Jan 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M Revenue & Customs
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SS99 1AA
Postcode Area
Southend-on-Sea
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH31 Southend-on-Sea
Delivery Location
Not specified
Local Authority
Southend-on-Sea
Electoral Ward
Victoria
Westminster Constituency
Southend East and Rochford

Supplier Information

Number of Suppliers
1
Supplier Name

Experian Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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