Award

Customer Service Apprenticeships Level 3 - ST0071

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 1 release in its history.

Award

20 May 2021 at 10:45

Award Notice
Summary of the contracting process

The procurement process, managed by the Department for Work and Pensions, involves the awarding of a contract for Customer Service Apprenticeships Level 3 (ST0071). This service falls under the customer services industry classification, with an estimated contract value of £1.2 million. The contract commenced on 14th December 2020 and will conclude on 31st December 2022. The procurement method employed was selective, leveraging a call-off from a dynamic purchasing system, and the related tender period concluded on 13th December 2020. The contract is expected to be fulfilled across various locations, including the United Kingdom and the British Overseas Territories.

This awarded contract for customer service apprenticeships presents considerable opportunities for training organisations and educational providers looking to expand their reach. Businesses that specialise in staff development services, particularly those with experience in delivering apprenticeship programmes, would be particularly well-suited to engage in future tenders of this nature. By aligning their offerings with the Department for Work and Pensions' skills training objectives, these organisations can tap into the growing market for workforce development within the public sector.

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Notice Information

Notice Title

Customer Service Apprenticeships Level 3 - ST0071

Notice Description

Awarded Contract for Customer Service Apprenticeships Level 3 - ST0071 for Department for Work and Pensions staff.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0a7a562d-90b2-4dea-8039-96cd8a4518f3
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7c69d3fb-4d1e-46b1-8c15-9d906d53d4ae
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a dynamic purchasing system
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342300 - Customer services

79633000 - Staff development services

Notice Value(s)

Tender Value
£1,200,000 £1M-£10M
Lots Value
Not specified
Awards Value
£1,200,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
20 May 20214 years ago
Submission Deadline
13 Dec 2020Expired
Future Notice Date
Not specified
Award Date
7 Dec 20205 years ago
Contract Period
14 Dec 2020 - 31 Dec 2022 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Not specified
Contact Email
professional.services@dwp.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LEEDS
Postcode
LS2 7UA
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
Not specified
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Supplier Information

Number of Suppliers
1
Supplier Name

LIFETIME TRAINING GROUP

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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