Award

Call Centre Software Maintenance.Published for completeness, see description for details

HOME OFFICE

This public procurement record has 1 release in its history.

Award

30 Jan 2018 at 13:32

Award Notice
Summary of the contracting process

The Home Office has awarded a contract for the maintenance of Call Centre Software, classified under IT services (CPV 72000000). This procurement was executed through an open procedure, with the contract awarded to ININ UK LTD T/A Interactive Intelligence. The contract period commenced on 1st April 2016 and concludes on 31st March 2018, reflecting a total value of £94,208. Though the tender period ended on 1st March 2016, this award serves to enhance transparency in previously unpublicised contracts.

This contract presents significant opportunities for businesses to engage in the IT services sector, particularly for those specialising in software maintenance and support. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) may find this tender particularly accessible, as it aligns with their capabilities to deliver tailored service solutions. Participating in similar tenders can facilitate growth and expansion into government contracts within the technology domain.

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Notice Information

Notice Title

Call Centre Software Maintenance.Published for completeness, see description for details

Notice Description

Call Centre Software Maintenance.This contract award was not published at the time of award. It has been published for transparency purposes to provide a record of existing departmental contracts.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0b5c5844-3a23-4247-9e0d-aec632d51607
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2165e639-877e-4819-bc1a-ed92fcf63143
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£94,208 Under £100K
Lots Value
Not specified
Awards Value
£94,208 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
30 Jan 20188 years ago
Submission Deadline
1 Mar 2016Expired
Future Notice Date
Not specified
Award Date
22 Mar 20169 years ago
Contract Period
31 Mar 2016 - 31 Mar 2018 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HOME OFFICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DURHAM
Postcode
DH1 1SL
Post Town
Durham
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC41 Durham
Delivery Location
TLI London
Local Authority
County Durham
Electoral Ward
Elvet and Gilesgate
Westminster Constituency
City of Durham

Supplier Information

Number of Suppliers
1
Supplier Name

ININ UK LTD T/A INTERACTIVE INTELLIGENCE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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