Award

Contact Centre technical resource

UK HEALTH SECURITY AGENCY

This public procurement record has 2 releases in its history.

Award

24 Dec 2021 at 09:24

Award Notice
Award

13 Aug 2021 at 15:47

Award Notice
Summary of the contracting process

The UK Health Security Agency is seeking to procure support for its Contact Centre capability through a completed tender titled "Contact Centre technical resource." This procurement falls under the business services category, specifically law, marketing, consulting, recruitment, printing, and security. The contract was awarded on 26 November 2021 and is valued at £89,288.21. The contract period commenced on 19 July 2021 and is set to conclude on 19 January 2022. The procurement method used was selective, with suppliers called off from a framework agreement, and the delivery address is located in London, SW1P 3HX.

This tender presents a strong opportunity for businesses specialising in consultancy and support services related to contact centre operations. Companies with expertise in business services, particularly those equipped to provide technological resources and operational support, would be well positioned to engage in similar future tenders. The competitive nature of this market means that firms focusing on quality service delivery and innovative solutions will likely thrive in pursuing such contracts with authorities like the UK Health Security Agency.

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Notice Information

Notice Title

Contact Centre technical resource

Notice Description

Provision of support to the current Contact Centre capability for Trace

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0ba666fb-87fd-40dc-8d28-ed1ec8ad5b51
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b90f0621-bba3-4adf-b32f-ec5011e85825
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
£89,288 Under £100K
Lots Value
Not specified
Awards Value
£178,382 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
24 Dec 20214 years ago
Submission Deadline
18 Jul 2021Expired
Future Notice Date
Not specified
Award Date
1 Aug 20214 years ago
Contract Period
18 Jul 2021 - 19 Jan 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UK HEALTH SECURITY AGENCY
Additional Buyers

DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 0EU
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

VENN GROUP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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