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Provision of Services for AMS-HOPS and Part 11

West Midlands Combined Authority

This public procurement record has 1 release in its history.

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01 Oct 2026 at 09:52

Award Notice
Summary of the contracting process

West Midlands Combined Authority is procuring software services for a Host Operator Processing System (HOPS) and Part 11. The system must exchange data with the authority’s existing ticketing architecture and support compliant smart ticketing under ITSO requirements. This is a specialist ticketing-system integration and processing requirement, rather than a general software development commission. The work is associated with Birmingham; the procurement lists a delivery postcode in the city. The buyer is West Midlands Combined Authority, acting through Transport for West Midlands. The requirement combines the HOPS platform with Part 11 functionality, with the aim of enabling smart-ticketing services to operate alongside the existing system.

The procurement has been awarded and is marked complete. West Midlands Combined Authority selected Unicard Limited. The award value is £1,532,261. The award date was 27 June 2026, and the contract period runs from 28 June 2026 to 31 May 2029. The competition was a selective call-off from a framework agreement. The deadline for responses was 29 January 2026. The opportunity was identified as suitable for small and medium-sized enterprises. The published procurement information gives the required outcome—data exchange with the existing ticketing architecture and ITSO-compliant smart ticketing—but does not set out a separate scoring breakdown or detailed award criteria.

This award shows that West Midlands Combined Authority buys integrated ticketing software that can connect a Host Operator Processing System to an existing ticketing architecture and support ITSO-compliant smart ticketing through Part 11. A credible competitor when this requirement next reaches the market would need demonstrable capability in ticketing systems, HOPS processing and data exchange with established platforms, as well as the technical expertise to deliver ITSO compliance. Suppliers should be able to manage integration with a live architecture and provide the combined system functionality, rather than only a standalone software product. The framework call-off route also indicates that suppliers seeking similar work from this buyer need access to the relevant framework. The procurement was considered suitable for SMEs, showing that this specialist requirement was not restricted to large suppliers.

How relevant is this notice?

Notice Information

Notice Title

Provision of Services for AMS-HOPS and Part 11

Notice Description

West Midlands Combined Authority (WMCA), would like to establish a contract for a Host Operator Processing System that is capable of exchanging data alongside the existing ticketing system architecture. As well as the HOPS element of the system, WMCA would like to incorporate the Part 11 to ensure the delivery of smart ticketing that is complaint with ITSO requirements.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0baa6ff5-67f5-493c-8dd8-1dfaf6d7f039
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8fc92c97-a993-4dad-9eba-137508d9d007
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72200000 - Software programming and consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£1,532,261 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
1 Oct 20265 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
27 Jun 20263 months ago
Contract Period
28 Jun 2026 - 31 May 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
West Midlands Combined Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B19 3SD
Postcode Area
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified
Local Authority
Birmingham
Electoral Ward
Newtown
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

Unicard Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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