Tender

DUD - Tenant & Resident Satisfaction Survey for Housing Services

BLACK COUNTRY BUSINESS

This public procurement record has 1 release in its history.

Tender

06 Sep 2017 at 13:29

Tender Notice
Summary of the contracting process

The Black Country Business is initiating a tender for the "DUD - Tenant & Resident Satisfaction Survey for Housing Services." This procurement process, classified under the CPV code 79342311 for customer satisfaction surveys, is taking place in Dudley, West Midlands, United Kingdom. The tender period is currently active and will conclude on 2nd October 2017, with the contract expected to commence on 1st November 2017 and run until 31st March 2018. The total contract value is set at £20,000, and the procurement method is an open procedure, inviting a broad range of proposals.

This tender presents a valuable opportunity for businesses specialising in customer satisfaction research, survey administration, and data analysis. Companies that can demonstrate expertise in conducting satisfaction surveys, particularly within the public sector, would be well-suited to compete. Small and medium-sized enterprises (SMEs) are encouraged to apply, given the project's focus on enhancing service quality for local tenants and residents, which aligns with community-oriented businesses aiming for growth through public sector contracts.

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Notice Information

Notice Title

DUD - Tenant & Resident Satisfaction Survey for Housing Services

Notice Description

Dudley MBC is inviting tenders for Star (HouseMark) Tenants and Residents Satisfaction Survey for Dudley MBC's Housing Services. The purpose of this project is to carry out a satisfaction survey of tenants during 2017/18 to obtain information from our tenants about their assessment of the services we currently provide to identify areas for service improvement. The information derived from the survey is intended to meet the requirements for benchmarking in accordance with HouseMark 'Star' Satisfaction Survey. Additional information: This exercise is being conducted in electronic format (e-tender). If you wish to take part please register with Dudley MBC e-tendering website www.blackcountrybusiness.co.uk and use the Register / Sign In button which is located on the left hand side of the page and complete the registration forms. Following registration, an e-mail will be sent to you advising of your user ID along with a reminder of your e-mail address and password. Details of the project are located under the All Opportunities link which is also where you can express an interest and receive the documentation. Once you have done this you must log back into the website using the details provided following registration and locate the contract document under Tenders, My Tenders on the menu. Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0bd7338c-889e-41be-896b-61cb537830b9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/15f39f36-655e-44f3-b24c-bcb88227a91e
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£20,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
6 Sep 20178 years ago
Submission Deadline
2 Oct 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Nov 2017 - 31 Mar 2018 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BLACK COUNTRY BUSINESS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WEST MIDLANDS
Postcode
DY1 1HF
Post Town
Dudley
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG36 Dudley
Delivery Location
TLG West Midlands (England)
Local Authority
Dudley
Electoral Ward
St. James's
Westminster Constituency
Dudley

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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