Award

Complaint Handling Satisfaction Tracking Survey

OFFICE OF RAIL AND ROAD

This public procurement record has 1 release in its history.

Award

04 Jun 2021 at 15:27

Award Notice
Summary of the contracting process

The procurement process related to the 'Complaint Handling Satisfaction Tracking Survey' was conducted by the OFFICE OF RAIL AND ROAD, based in London, United Kingdom. The project falls under the industry category of surveying services (CPV code 71355000) and was awarded through a direct procurement method, specifically a single tender action below the threshold. The contract was initiated on 1 June 2021 and is set to conclude on 29 April 2022, with a total value of £28,500. The tender period ended on 26 May 2021, marking a significant deadline in the process.

This tender provides an excellent opportunity for businesses specialising in surveying services and those experienced in conducting satisfaction surveys. Small to medium-sized enterprises (SMEs) are particularly encouraged to participate, as the procurement is aligned with the support for diverse business models. Companies looking to expand their operations in the public sector should consider engaging with the OFFICE OF RAIL AND ROAD to leverage this contract for growth and potential future partnership opportunities.

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Notice Information

Notice Title

Complaint Handling Satisfaction Tracking Survey

Notice Description

Complaint Handling Satisfaction Tracking Survey

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0c91af65-aa54-4746-a079-5ea2f524491c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3d36312a-c74d-49a6-ba54-196295cd8cda
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

71 - Architectural, construction, engineering and inspection services

CPV Codes

71355000 - Surveying services

Notice Value(s)

Tender Value
£25,800 Under £100K
Lots Value
Not specified
Awards Value
£28,500 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
4 Jun 20214 years ago
Submission Deadline
26 May 2021Expired
Future Notice Date
Not specified
Award Date
25 May 20214 years ago
Contract Period
31 May 2021 - 29 Apr 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
OFFICE OF RAIL AND ROAD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 4QZ
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
TLI London
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

CRITICAL RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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