Award

Customer Relationship Management Platform Licences

UK SHARED BUSINESS SERVICES LIMITED

This public procurement record has 1 release in its history.

Award

27 Feb 2026 at 18:08

Summary of the contracting process

UK Research and Innovation (UKRI) has successfully awarded a contract for Customer Relationship Management platform licences to XMA Limited, a large-scale supplier, through selective procurement. This call-off contract was sourced via a further competition under the CCS framework RM6098 Technology Products & Associated Services 2, specifically categorised under Software package and information systems. The procurement process, managed by UK Shared Business Services Limited located in Swindon, England, was completed with the tender period ending on 12 February 2026, and the contract commencing on 19 February 2026, to run until 18 February 2028. The total contract value amounts to £992,699.56, with the award notice published on 27 February 2026, marking the completion of the award stage.

This contract offers businesses involved in software packages and information systems a chance to enhance their portfolios by delivering CRM solutions. Opportunities are particularly ripe for small and medium-sized enterprises (SMEs), as the tender is deemed suitable for such entities. Businesses with expertise in CRM platforms may explore similar procurement pathways through framework agreements as leveraged in this contract, promoting their growth in the public sector market. This specific call-off demonstrates the value of aligning offers with government frameworks to secure sizeable engagements, a move that can significantly bolster business expansion and visibility.

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How relevant is this notice?

Notice Title

Customer Relationship Management Platform Licences

Notice Description

***Please note this is an award notice, not a call for competition*** UK Research and Innovation (UKRI) had a requirement for the supply of Customer Relationship Management platform licences. This call-off contract has been sourced via a further competition under the CCS framework RM6098 Technology Products & Associated Services 2.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0d2d3238-e0b4-452b-a586-d10baf9c6c89
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6ce2afdc-d52c-43c9-ab3c-126203f67fd4
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£992,699 £500K-£1M
Lots Value
Not specified
Awards Value
£992,699 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
27 Feb 20262 weeks ago
Submission Deadline
12 Feb 2026Expired
Future Notice Date
Not specified
Award Date
17 Feb 20263 weeks ago
Contract Period
19 Feb 2026 - 18 Feb 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
UK SHARED BUSINESS SERVICES LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWINDON
Postcode
SN2 1FF
Post Town
Swindon
Country
England

Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK71 Swindon
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)

Local Authority
Swindon
Electoral Ward
Rodbourne Cheney
Westminster Constituency
Swindon North

Supplier Information

Number of Suppliers
1
Supplier Name

XMA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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