Award

Livechat Software

NORFOLK CONSTABULARY

This public procurement record has 2 releases in its history.

Award

27 Mar 2024 at 11:52

Award Notice
Award

27 Mar 2024 at 11:47

Award Notice
Summary of the contracting process

The Norfolk Constabulary has awarded a contract for Livechat Software via G Cloud 13, with a total value of 121,861.62 GBP. The procurement method used was selective, calling off from a framework agreement. The contract period starts on April 1, 2024, and ends on March 31, 2027. The procurement stage is in the award phase, with the contract awarded on February 26, 2024. The buying organisation is the Norfolk Constabulary, located in Wymondham, East of England, United Kingdom.

This tender for Livechat Software provides an opportunity for businesses specializing in communication software packages. Companies adept at providing technology solutions for law enforcement or public sector organizations would be well-suited to compete. The contract's value and duration make it an attractive opportunity for firms seeking stable revenue streams over the next few years. Businesses interested in supplying software services to law enforcement agencies in the East of England region can find growth potential in bidding for this contract.

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Notice Information

Notice Title

Livechat Software

Notice Description

Livechat for Norfolk & Suffolk Constabularies procured via G Cloud 13.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0d78f4f9-ef8a-47bd-8b3b-e5ba193e7b5a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7bb33b5f-7968-4dd8-9365-22f4e765e6f5
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48510000 - Communication software package

Notice Value(s)

Tender Value
£121,861 £100K-£500K
Lots Value
Not specified
Awards Value
£121,861 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
27 Mar 20241 years ago
Submission Deadline
1 Feb 2024Expired
Future Notice Date
Not specified
Award Date
26 Feb 20241 years ago
Contract Period
31 Mar 2024 - 31 Mar 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORFOLK CONSTABULARY
Contact Name
Vicky Forde
Contact Email
victoria.forde@norfolk.police.uk
Contact Phone
Not specified

Buyer Location

Locality
WYMONDHAM
Postcode
NR18 0WW
Post Town
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH53 Breckland and South Norfolk
Delivery Location
Not specified
Local Authority
South Norfolk
Electoral Ward
South Wymondham
Westminster Constituency
South Norfolk

Supplier Information

Number of Suppliers
1
Supplier Name

SOFTCAT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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