Award

CPU 5430 IT Service Desk Software - Hornbill

NOTTINGHAM CITY COUNCIL

This public procurement record has 1 release in its history.

Award

23 Sep 2025 at 09:49

Summary of the contracting process

Nottingham City Council has completed a procurement process for the renewal of its IT Helpdesk Software, titled "CPU 5430 IT Service Desk Software - Hornbill". The procurement falls under the Software package and information systems category, with a specific focus on services. The contract was awarded through a selective procurement method, specifically a call-off from a framework agreement under G-Cloud 14. The contract period spans from 1st August 2025 to 31st July 2029, and it is valued at £344,920. The procurement's award was announced on 23rd September 2025, with the supplier CDW Ltd. based in London. The geographical area of service delivery covers the East Midlands in the United Kingdom.

This procurement offers significant opportunities for business growth, particularly for small and medium-sized enterprises (SMEs), as demonstrated by the selection of CDW Ltd. as the supplier. Companies specialising in software packages and information systems are well-suited to compete in similar tenders. Given the framework agreement call-off method, businesses already part of such frameworks stand a better chance to secure contracts. The long contract period of four years provides sustained revenue potential, making it an attractive opportunity for firms aiming to expand their market presence in the public sector IT services domain.

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Notice Title

CPU 5430 IT Service Desk Software - Hornbill

Notice Description

Renewal of the IT Helpdesk Software. Framework Agreement Call-Off Contract for the G-Cloud 14 (RM1557.14)

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0db41d79-e0da-46dd-96ab-0d42fe3f68a0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/877d6e5d-42bc-49c7-a34f-0f5701a7729d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£344,920 £100K-£500K
Lots Value
Not specified
Awards Value
£344,920 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Sep 20255 months ago
Submission Deadline
4 Jul 2025Expired
Future Notice Date
Not specified
Award Date
3 Jul 20257 months ago
Contract Period
31 Jul 2025 - 31 Jul 2029 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NOTTINGHAM CITY COUNCIL
Contact Name
Babatunde Olusanya
Contact Email
babatunde.olusanya@nottinghamcity.gov.uk
Contact Phone
01159155555

Buyer Location

Locality
NOTTINGHAM
Postcode
NG2 3NG
Post Town
Nottingham
Country
England

Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF14 Nottingham
Delivery Location
TLF East Midlands (England)

Local Authority
Nottingham
Electoral Ward
Castle
Westminster Constituency
Nottingham East

Supplier Information

Number of Suppliers
1
Supplier Name

CDW

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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