Award

Quantitative Research Services specialising in Customer Satisfaction/Experience Surveying and Insight

NATIONAL SAVINGS & INVESTMENTS

This public procurement record has 2 releases in its history.

Award

08 Sep 2017 at 15:11

Award Notice
Tender

04 Jul 2017 at 13:34

Tender Notice
Summary of the contracting process

The National Savings & Investments (NS&I) is seeking to provide Quantitative Research Services specialising in Customer Satisfaction/Experience Surveying and Insight. This procurement, which has already reached the award stage, was opened through an open procedure, with a total estimated value of £250,000. The contract period runs from 6 September 2017 to 5 September 2018, with the tender period having ended on 31 July 2017. Services will be delivered in London, UK, and are crucial for running strategic customer satisfaction surveys and providing insights into customer experiences.

This tender presents significant opportunities for businesses specialising in market research services, particularly small and medium-sized enterprises (SMEs) capable of delivering high-quality customer satisfaction research. Companies with expertise in quantitative research methodologies and those which can offer strategic insights into customer experience would be particularly well-suited to compete for this contract. Engaging with NS&I could enable businesses to expand their portfolio and enhance their reputation in the public sector.

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Notice Information

Notice Title

Quantitative Research Services specialising in Customer Satisfaction/Experience Surveying and Insight

Notice Description

NS&I wished to establish an agreement with a service provider to provide ad hoc Quantitative Market Research Services specialising in customer satisfaction/experience surveying and insight. This opportunity has now been awarded. Additional information: The contract value shown is an estimated value of the expected value of the services to be called off from the supplier over the contract period.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0de2e1db-7c22-4707-88ce-6e54595f18c7
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/92124ca1-241d-4962-a8f0-1d45abc397ba
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£250,000 £100K-£500K
Lots Value
Not specified
Awards Value
£250,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
8 Sep 20178 years ago
Submission Deadline
31 Jul 2017Expired
Future Notice Date
Not specified
Award Date
16 Aug 20178 years ago
Contract Period
5 Sep 2017 - 6 Sep 2018 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NATIONAL SAVINGS & INVESTMENTS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1V 2QX
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London
Local Authority
Westminster
Electoral Ward
Pimlico North
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

DISCOVERY RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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