Notice Information
Notice Title
CCaaS implementation services
Notice Description
The provision of a Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-0e67659c-00ea-4ab0-8a3f-05d89359c473
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/4c60bef4-a595-4234-a72d-0e900c683e0c
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72590000 - Computer-related professional services
Notice Value(s)
- Tender Value
- £75,000 Under £100K
- Lots Value
- Not specified
- Awards Value
- £300,000 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 28 May 20261 weeks ago
- Submission Deadline
- 31 Mar 2026Expired
- Future Notice Date
- Not specified
- Award Date
- 13 Mar 20262 months ago
- Contract Period
- 31 Mar 2026 - 31 Mar 2029 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- INCOMMUNITIES LIMITED
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- SHIPLEY
- Postcode
- BD17 7BN
- Post Town
- Bradford
- Country
- England
-
- Major Region (ITL 1)
- TLE Yorkshire and The Humber
- Basic Region (ITL 2)
- TLE4 West Yorkshire
- Small Region (ITL 3)
- TLE41 Bradford
- Delivery Location
- Not specified
-
- Local Authority
- Bradford
- Electoral Ward
- Shipley
- Westminster Constituency
- Shipley
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/4c60bef4-a595-4234-a72d-0e900c683e0c
28th May 2026 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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