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CCaaS implementation services

INCOMMUNITIES LIMITED

This public procurement record has 1 release in its history.

Award

28 May 2026 at 14:32

Award Notice
Summary of the contracting process

The procurement process for the contract titled "CCaaS implementation services" has been completed. The buyer, INCOMMUNITIES LIMITED, based in England, was seeking services related to a Contact-Centre-as-a-Service platform, specifically Amazon Connect, under the industry category of computer-related professional services. The selective procurement process was conducted as a call-off from a framework agreement, culminating in an award to Alscient Limited. The contract, worth £300,000, commenced on 1st April 2026 and will run until 31st March 2029. Key locations involved include Shipley, BD17 7BN, with the procurement stage currently at the "award" phase as of 28th May 2026.

This tender presents significant business growth opportunities for companies specialising in advanced telecommunication and IT services, particularly those capable of delivering tailored contact centre solutions such as Amazon Connect. Large enterprises with robust technical expertise and experience in handling public sector needs would be well-suited to engage in similar procurement processes. Such opportunities help businesses expand their portfolio while establishing a stronger presence in the public sector, facilitating long-term growth and stability.

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Notice Information

Notice Title

CCaaS implementation services

Notice Description

The provision of a Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0e67659c-00ea-4ab0-8a3f-05d89359c473
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4c60bef4-a595-4234-a72d-0e900c683e0c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72590000 - Computer-related professional services

Notice Value(s)

Tender Value
£75,000 Under £100K
Lots Value
Not specified
Awards Value
£300,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
28 May 20264 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
13 Mar 20266 months ago
Contract Period
1 Apr 2026 - 31 Mar 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
INCOMMUNITIES LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SHIPLEY
Postcode
BD17 7BN
Postcode Area
Bradford
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE41 Bradford
Delivery Location
Not specified
Local Authority
Bradford
Electoral Ward
Shipley
Westminster Constituency
Shipley

Supplier Information

Number of Suppliers
1
Supplier Name

Alscient Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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