Notice Information
Notice Title
Service desk 2022-25
Notice Description
The National Audit Office (NAO) awarded a contract through the use of Lot 3a, Lot 3b, Lot 3c and Lot 3d of the Crown Commercial Service Technology Services 3 Framework Three (MCF3) to XMA Ltd. The supplier will provide offsite Service desk facility including onsite staff based in the NAO London and Newcastle offices. The contract will run for an initial period of 3 years from Tuesday 1st November 2022 to Friday 31st October 2025 with the option to extend for 2 periods of 12 months to Sunday 31st October 2027. Update July 2024 - We have included details on the optional extensions and the framework used to award this contract in 2022. As of September 2025 the contract has been extended
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-0ee5b399-81ef-44b7-adb4-d116d2cd70cf
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/5864650b-391c-48d4-a96c-8f6f1b7f475c
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- SME
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72222300 - Information technology services
Notice Value(s)
- Tender Value
- £1,920,000 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- £1,920,000 £1M-£10M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 18 Sep 20255 months ago
- Submission Deadline
- 1 Oct 2022Expired
- Future Notice Date
- Not specified
- Award Date
- 12 Oct 20223 years ago
- Contract Period
- 1 Nov 2022 - 31 Mar 2027 4-5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NATIONAL AUDIT OFFICE
- Contact Name
- Tania Khan
- Contact Email
- nao.procurement@nao.org.uk
- Contact Phone
- 02077987000
Buyer Location
- Locality
- LONDON
- Postcode
- SW1W 9SP
- Post Town
- South West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- Not specified
-
- Local Authority
- Westminster
- Electoral Ward
- Pimlico North
- Westminster Constituency
- Cities of London and Westminster
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/5864650b-391c-48d4-a96c-8f6f1b7f475c
18th September 2025 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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