Award

Ivanti Support Renewal

MCA - MARITIME AND COASTGUARD AGENCY

This public procurement record has 1 release in its history.

Award

17 Aug 2021 at 14:40

Award Notice
Summary of the contracting process

The Maritime and Coastguard Agency (MCA) is seeking to renew its support for the HEAT IT service desk application in a procurement process known as a single tender action, which has been classified under the software support services industry category. The awarded contract, valued at £18,803, is set to commence on 1st April 2021 and will run until 30th March 2022. This contract was awarded to CTMS Service Management Ltd as of 1st April 2021. The process was initiated on 17th August 2021, with a tender end date on 31st March 2021.

This tender presents significant opportunities for businesses specialising in IT support services, especially those capable of offering software maintenance and application support solutions. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) would be well-positioned to compete, leveraging their expertise to provide tailored support that meets the needs of the MCA and enhances the operational efficiency of their IT services.

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Notice Information

Notice Title

Ivanti Support Renewal

Notice Description

HEAT is used by the IT Service Desk to log, monitor and manage the workflow of the IT support calls logged by the business in support of staff across all areas of the Agency. It is also the sole tool used to manage our hardware assets and for the production of reports which are used for analytical purposed by our Configuration team. The MCA has adopted the ITIL framework which support and maintenance of the HEAT application is essential as it is the core product used to service both our customers and to record the location of physical hardware.CTMS own the IPR for HEAT which is the basis of the current service desk call logging solution. There are other suppliers with the same capabilities that can provide similar solutions but for the price we are being offered, the process of going to tender and the costs of implementation -the recommendation is to procure the support via CTMS as a single tender action fornext FY.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0fc179a8-f8ba-4944-a6d3-c0be7716be11
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c1381377-181d-42c2-8e7f-c1ab11962516
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72261000 - Software support services

Notice Value(s)

Tender Value
£18,803 Under £100K
Lots Value
Not specified
Awards Value
£18,803 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
17 Aug 20214 years ago
Submission Deadline
31 Mar 2021Expired
Future Notice Date
Not specified
Award Date
31 Mar 20214 years ago
Contract Period
31 Mar 2021 - 30 Mar 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MCA - MARITIME AND COASTGUARD AGENCY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SOUTHAMPTON
Postcode
SO15 1EG
Post Town
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ32 Southampton
Delivery Location
TLJ South East (England)
Local Authority
Southampton
Electoral Ward
Banister & Polygon
Westminster Constituency
Southampton Itchen

Supplier Information

Number of Suppliers
1
Supplier Name

CTMS SERVICE MANAGEMENT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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