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Homes England - Service Now & Operating Model Assessment

Homes England (the name adopted by the Homes and Communities Agency)

This public procurement record has 1 release in its history.

Award

23 Oct 2026 at 12:25

Award Notice
Summary of the contracting process

Homes England commissioned an assessment of its ServiceNow platform and operating model. This is IT consultancy work, covering the platform and the way the organisation operates it; the stated description does not break the assessment into further tasks or deliverables. Homes England is the buying organisation. Delivery is identified as being in England, without a more specific place. The procurement is classified as services, specifically IT services, and the opportunity was marked as suitable for small and medium-sized enterprises and voluntary, community and social enterprises.

The procurement is complete and was awarded to Mozaic-Services Limited. Homes England made a direct award through the G-Cloud 14 framework. The award date was 23 October 2026, following a tender deadline of 16 October 2026. The awarded value is £78,000. The contract period runs from 8 November to 18 December 2026. The assessment is described as a ServiceNow and operating model assessment. No lot division or detailed evaluation criteria are stated in the procurement information.

This award demonstrates demand from Homes England for specialist consultancy combining ServiceNow expertise with operating model assessment, rather than platform work alone. A credible competitor when this requirement returns would need to show it can assess the technology in the context of how the buyer operates it, and translate that assessment into useful findings. The buyer used the G-Cloud 14 framework route, so suppliers seeking similar work should be positioned to supply through that framework. The awarded supplier is identified as an SME, and the procurement was considered suitable for SMEs and voluntary, community and social enterprises, indicating that this work was not restricted to large consultancies. The short, focused engagement suggests suppliers should be able to mobilise experienced consultants for a defined assessment.

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Notice Information

Notice Title

Homes England - Service Now & Operating Model Assessment

Notice Description

Service Now & Operating Model Assessment via GCA GCloud 14

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0fcad857-3a2c-4b4b-8668-1db4eddb5279
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8af13452-d5bc-4ff4-9b58-3b2ec33ecddc
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£78,000 Under £100K
Lots Value
Not specified
Awards Value
£78,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Oct 20264 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
23 Oct 20264 days ago
Contract Period
8 Nov 2026 - 18 Dec 2026 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Homes England (the name adopted by the Homes and Communities Agency)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE4 5BZ
Postcode Area
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Newcastle upon Tyne
Electoral Ward
Arthur's Hill
Westminster Constituency
Newcastle upon Tyne Central and West

Supplier Information

Number of Suppliers
1
Supplier Name

MOZAIC-SERVICES LTD

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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