Award

Updating our understanding of Customer Who Need Extra Help and Voluntary Community Sector Organisations

H M REVENUE & CUSTOMS

This public procurement record has 2 releases in its history.

AwardUpdate

02 Dec 2022 at 15:03

Award Notice
Award

29 Mar 2022 at 14:28

Award Notice
Summary of the contracting process

The contracting process for the procurement titled "Updating our understanding of Customer Who Need Extra Help and Voluntary Community Sector Organisations" was initiated by HM Revenue & Customs. This procurement falls under the research and development services category. The procurement method used was selective, involving a call-off from a dynamic purchasing system. The tender period ended on 21st February 2022, and the contract period is from 14th March 2022 to 14th March 2023.

This tender by HM Revenue & Customs offers opportunities for businesses to provide research services focused on understanding Customer Who Need Extra Help (CWNEH). Small and medium-sized enterprises (SMEs) and voluntary community sector organisations (VCSE) would be well-suited to compete for this contract. The procurement aims to update the understanding of how CWNEH access support through various organisations, providing a growth opportunity for businesses in the services sector with expertise in research and consultancy.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Updating our understanding of Customer Who Need Extra Help and Voluntary Community Sector Organisations

Notice Description

HM Revenue & Customs (HMRC) requires a supplier from the Research Marketplace agreement (RM6126) to undertake research aimed at updating our understanding of Customers Who Need Extra Help (CWNEH) and how they access support through Voluntary and Community Sector Organisations and HMRC Extra Support Services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-10107518-1fdb-4753-81d2-a25e50f44f50
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d8a330e4-7b33-44e8-bc88-9f6d3e8153eb
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a dynamic purchasing system
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£50,000 Under £100K
Lots Value
Not specified
Awards Value
£50,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
2 Dec 20223 years ago
Submission Deadline
21 Feb 2022Expired
Future Notice Date
Not specified
Award Date
14 Mar 20223 years ago
Contract Period
14 Mar 2022 - 14 Mar 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALFORD
Postcode
M60 9HL
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
Not specified
Local Authority
Salford
Electoral Ward
Ordsall
Westminster Constituency
Salford

Supplier Information

Number of Suppliers
1
Supplier Name

IFF RESEARCH

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-10107518-1fdb-4753-81d2-a25e50f44f50-2022-12-02T15:03:08Z",
    "date": "2022-12-02T15:03:08Z",
    "ocid": "ocds-b5fd17-10107518-1fdb-4753-81d2-a25e50f44f50",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "SR832533421",
        "title": "Updating our understanding of Customer Who Need Extra Help and Voluntary Community Sector Organisations",
        "description": "HM Revenue & Customs (HMRC) requires a supplier from the Research Marketplace agreement (RM6126) to undertake research aimed at updating our understanding of Customers Who Need Extra Help (CWNEH) and how they access support through Voluntary and Community Sector Organisations and HMRC Extra Support Services.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "73000000",
            "description": "Research and development services and related consultancy services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 50000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a dynamic purchasing system",
        "tenderPeriod": {
            "endDate": "2022-02-21T16:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2022-03-14T00:00:00Z",
            "endDate": "2023-03-14T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-GOR-D25",
            "name": "H M Revenue & Customs",
            "identifier": {
                "legalName": "H M Revenue & Customs",
                "scheme": "GB-GOR",
                "id": "D25"
            },
            "address": {
                "streetAddress": "Ralli Quays, West Building, 3 Stanley Street,",
                "locality": "Salford",
                "postalCode": "M60 9HL",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Jonathon Carter-Hume",
                "email": "jonathon.carterhume@hmrc.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-00849983",
            "name": "IFF Research Ltd",
            "identifier": {
                "legalName": "IFF Research Ltd",
                "scheme": "GB-COH",
                "id": "00849983"
            },
            "address": {
                "streetAddress": "St Magnus House, 3 Lower Thames Street, London EC3R 6HD"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-GOR-D25",
        "name": "H M Revenue & Customs"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-10107518-1fdb-4753-81d2-a25e50f44f50-1",
            "status": "active",
            "date": "2022-03-14T00:00:00Z",
            "datePublished": "2022-03-29T15:28:16+01:00",
            "value": {
                "amount": 50000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-00849983",
                    "name": "IFF Research Ltd"
                }
            ],
            "contractPeriod": {
                "startDate": "2022-03-14T00:00:00Z",
                "endDate": "2023-03-14T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/d8a330e4-7b33-44e8-bc88-9f6d3e8153eb",
                    "datePublished": "2022-03-29T15:28:16+01:00",
                    "format": "text/html",
                    "language": "en",
                    "dateModified": "2022-12-02T15:03:08Z"
                },
                {
                    "id": "2",
                    "documentType": "contractSigned",
                    "description": "Redacted Signed Contract",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/4cb2372e-0310-4d21-9026-8d8b3682d582",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}