Tender

Customer Relationship Management System and Website Development and Support

GWE BUSINESS WEST LTD

This public procurement record has 1 release in its history.

Tender

07 Oct 2021 at 16:45

Tender Notice
Summary of the contracting process

GWE Business West Ltd is conducting a tender for the development and ongoing support of a Customer Relationship Management System (CRM) and website. The procurement falls under IT services, with a total contract value of £423,000 for an initial contract period of three years, commencing on 1st January 2022 and ending on 31st December 2024. This public procurement process is currently in the tender stage, with proposals accepted through an open procedure until the deadline of 1st November 2021. The project is located in the South West region of the United Kingdom.

This tender presents significant opportunities for businesses specialising in IT services, particularly those with expertise in software development and consulting. Small to medium-sized enterprises (SMEs) and voluntary community social enterprises (VCSEs) are encouraged to participate, as the contracting authority is focused on finding a balanced approach to quality and price, rather than solely the lowest bid. Companies with innovative solutions in customer relationship management and website support will be especially well-positioned to compete and grow their client base through this contract.

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Notice Information

Notice Title

Customer Relationship Management System and Website Development and Support

Notice Description

GWE Business West Ltd (Business West) is seeking to appoint a provider or providers that can develop and provide ongoing support for a Customer Relationship Management System (CRM) and Website. Proposals are welcome using the Open Procedure as defined in the Public Contracts Regulations 2015. Business West intends to award any Contract based on the most economically advantageous tender (MEAT). Business West will not be bound to accept the lowest price of any tender submitted, as it will be looking to ensure the correct balance between quality and price. The contract(s) will be awarded for a period of three years initially commencing 1st January 2022.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-10404d1e-a3d2-4817-ac3b-feb052bee828
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/82b30d0f-172d-4bfe-bdfc-4402d192cf44
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£423,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Oct 20214 years ago
Submission Deadline
1 Nov 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Jan 2022 - 31 Dec 2024 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
GWE BUSINESS WEST LTD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRISTOL
Postcode
BS8 3RA
Post Town
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK6 North Somerset, Somerset and Dorset
Small Region (ITL 3)
TLK61 North Somerset
Delivery Location
TLK South West (England)
Local Authority
North Somerset
Electoral Ward
Pill
Westminster Constituency
North Somerset

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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