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AI Virtual Agent for Broadland District Council - Variation

East Suffolk Council

This public procurement record has 1 release in its history.

Award

21 Jul 2026 at 17:21

Award Notice
Summary of the contracting process

Suffolk Coastal District Council and Waveney District Council bought an AI virtual agent service under the requirement titled “AI Virtual Agent for Broadland District Council”. The procurement covers software and information systems, with delivery in the East of England. The service is intended to provide an artificial-intelligence virtual agent for council use, rather than a general software supply. It sits within the services category and was sourced through a public-sector framework route. The buyer named for the procurement is Suffolk Coastal District Council and Waveney District Council, although the requirement title refers to Broadland District Council. The selected supplier, ICS AI Ltd, is a small or medium-sized enterprise specialising in AI software services.

This is an awarded and completed procurement, recorded as a variation to a contract originally awarded through the CCS G-Cloud 14 Framework. It used a selective procedure and a call-off from a framework agreement. The award was made to ICS AI Ltd on 30 July 2025, at £86,914.80 including the stated currency of GBP. The contract runs from 1 August 2025 to 31 July 2027. The original tender submission deadline was 30 July 2025 at 12:00. The award is active and relates to a single requirement. The procurement was identified as suitable for SMEs. The published requirement concerns services, with the primary classification being software packages and information systems.

For suppliers that did not win this award, the procurement provides a clear indication of council demand for AI-enabled customer or service-access tools delivered through an established public-sector framework. A credible competitor would need a deployable AI virtual agent, software engineering capability, and experience of implementing and supporting information systems for public-sector users. It would also need to understand council service workflows, user accessibility, data handling, security, integration and ongoing service support. SME participation is demonstrated by the selected supplier, so a smaller specialist technology business could be competitive where it can evidence reliable delivery, suitable staff and relevant comparable implementations. Framework eligibility or a route to an equivalent public-sector purchasing arrangement would also be commercially important.

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Notice Information

Notice Title

AI Virtual Agent for Broadland District Council - Variation

Notice Description

This is a Contract Award Notice (Variation) on behalf of Broadland District Council Additional information: Variation to contract awarded via CCS G-Cloud 14 Framework

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1054805a-26a0-4c72-a9f2-69012d9a687a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/63635ffb-8c22-47e8-9ad8-739692dd3a62
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£86,914 Under £100K
Lots Value
Not specified
Awards Value
£86,914 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
21 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Jul 20251 years ago
Contract Period
1 Aug 2025 - 31 Jul 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
East Suffolk Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WOODBRIDGE
Postcode
IP12 4AU
Postcode Area
Ipswich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH6 Suffolk
Small Region (ITL 3)
TLH63 East Suffolk
Delivery Location
Not specified
Local Authority
East Suffolk
Electoral Ward
Woodbridge
Westminster Constituency
Suffolk Coastal

Supplier Information

Number of Suppliers
1
Supplier Name

ICS.AI LTD

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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