Award

Consumer Team complaints analysis work

OFFICE OF RAIL AND ROAD

This public procurement record has 1 release in its history.

Award

23 Feb 2021 at 20:31

Award Notice
Summary of the contracting process

The OFFICE OF RAIL AND ROAD has completed a direct procurement process for a tender titled "Consumer Team complaints analysis work", which falls under the industry category of analysis services. The contract, valued at £12,950, was awarded to CRITICAL RESEARCH LIMITED and operates from 12th October 2020 to 20th November 2020. The procurement period for the tender concluded on 5th October 2020, and the award notice was published on 23rd February 2021. The delivery of the services is located in London, United Kingdom.

This tender poses opportunities for small and medium-sized enterprises (SMEs) in the field of data analysis and consumer research, encouraging them to leverage their expertise in similar analysis projects. Businesses that specialise in analytics, customer feedback analysis, or complaint resolution strategies would be well-positioned to compete in such tenders. The nature of the procurement method, being a single tender action, suggests that the buying organisation favours agility and responsiveness in service delivery, which could benefit agile firms looking to enhance their service offerings.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Consumer Team complaints analysis work

Notice Description

Consumer Team complaints analysis work

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-121b6b20-8e52-45bf-af43-eb93080ccf9e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b8a60a63-0c75-45ad-b42d-0023fb78d50b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

71 - Architectural, construction, engineering and inspection services

CPV Codes

71620000 - Analysis services

Notice Value(s)

Tender Value
£12,950 Under £100K
Lots Value
Not specified
Awards Value
£12,950 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Feb 20215 years ago
Submission Deadline
5 Oct 2020Expired
Future Notice Date
Not specified
Award Date
11 Oct 20205 years ago
Contract Period
11 Oct 2020 - 20 Nov 2020 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
OFFICE OF RAIL AND ROAD
Contact Name
Not specified
Contact Email
procurementteam@orr.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
E14 4QZ
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
TLI London
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

CRITICAL RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-121b6b20-8e52-45bf-af43-eb93080ccf9e-2021-02-23T20:31:53Z",
    "date": "2021-02-23T20:31:53Z",
    "ocid": "ocds-b5fd17-121b6b20-8e52-45bf-af43-eb93080ccf9e",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "ORR/ST/20-32",
        "title": "Consumer Team complaints analysis work",
        "description": "Consumer Team complaints analysis work",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "71620000",
            "description": "Analysis services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 12950,
            "currency": "GBP"
        },
        "procurementMethod": "direct",
        "procurementMethodDetails": "Single tender action (below threshold)",
        "tenderPeriod": {
            "endDate": "2020-10-05T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2020-10-12T00:00:00+01:00",
            "endDate": "2020-11-20T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-GOR-D1117",
            "name": "OFFICE OF RAIL AND ROAD",
            "identifier": {
                "legalName": "OFFICE OF RAIL AND ROAD",
                "scheme": "GB-GOR",
                "id": "D1117"
            },
            "address": {
                "streetAddress": "25 Cabot Square",
                "locality": "London",
                "postalCode": "E14 4QZ",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "ProcurementTeam@orr.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-06566825",
            "name": "CRITICAL RESEARCH LIMITED",
            "identifier": {
                "legalName": "CRITICAL RESEARCH LIMITED",
                "scheme": "GB-COH",
                "id": "06566825"
            },
            "address": {
                "streetAddress": "Suite F3,Hartsbourne House, Delta Gain WATFORD Hertfordshire WD19 5EF GB"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-GOR-D1117",
        "name": "OFFICE OF RAIL AND ROAD"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-121b6b20-8e52-45bf-af43-eb93080ccf9e-1",
            "status": "active",
            "date": "2020-10-12T00:00:00+01:00",
            "datePublished": "2021-02-23T20:31:53Z",
            "value": {
                "amount": 12950,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-06566825",
                    "name": "CRITICAL RESEARCH LIMITED"
                }
            ],
            "contractPeriod": {
                "startDate": "2020-10-12T00:00:00+01:00",
                "endDate": "2020-11-20T23:59:59Z"
            },
            "description": "Signed contract not attached as redaction of document is not possible due to the current remote working circumstances.",
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/b8a60a63-0c75-45ad-b42d-0023fb78d50b",
                    "datePublished": "2021-02-23T20:31:53Z",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}