Award

Customer Engagement Strategy

THE PENSIONS REGULATOR

This public procurement record has 1 release in its history.

Award

10 Mar 2026 at 09:09

Summary of the contracting process

The procurement process, initiated by The Pensions Regulator, involves the development of a Customer Engagement Strategy. This strategy aims to enhance their existing corporate strategy by integrating a comprehensive view of customer needs, and outlining a roadmap for the next one, three, and five years. Classified under IT services, including consulting, software development, Internet, and support, this contract is based in South East, United Kingdom, and employs a selective procurement method with a call-off from a framework agreement. The tender stage concluded on 2nd February 2026, with the contract period starting from 23rd February to 6th March 2026, awarded to ACTICA CONSULTING LIMITED.

Businesses specialising in IT consulting and strategy development would find this contract a lucrative opportunity for growth. Small and medium-sized enterprises (SMEs) and organisations with expertise in crafting customer engagement strategies are well-positioned to compete, especially those familiar with framework agreements. Given the involvement of a large supplier in the award phase, collaborating or gaining insights from established entities could enhance prospects for future tenders. This process provides an avenue for ventures seeking to expand in the IT services sector within the United Kingdom.

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How relevant is this notice?

Notice Title

Customer Engagement Strategy

Notice Description

External expertise to develop a coherent and integrated Customer Engagement strategy that builds on our existing corporate strategy, is based on a holistic view of customer needs and sets out a roadmap for a customer engagement strategy for the next 1,3 and 5 years.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1246b568-54a8-42f8-a94c-e8b2dd110a12
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d374a6a1-50b0-43e7-ae15-44125aa77cf5
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£11,000 Under £100K
Lots Value
Not specified
Awards Value
£11,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
10 Mar 20264 days ago
Submission Deadline
2 Feb 2026Expired
Future Notice Date
Not specified
Award Date
23 Feb 20262 weeks ago
Contract Period
23 Feb 2026 - 6 Mar 2026 30 days
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
THE PENSIONS REGULATOR
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRIGHTON
Postcode
BN1 6AF
Post Town
Brighton
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ21 Brighton and Hove
Delivery Location
TLJ South East (England)

Local Authority
Brighton and Hove
Electoral Ward
Preston Park
Westminster Constituency
Brighton Pavilion

Supplier Information

Number of Suppliers
1
Supplier Name

ACTICA CONSULTING

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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