Notice Information
Notice Title
Interactive Voice Recognition (IVR) Response Communications (con_5338)
Notice Description
Analysis of current call data and the development of a more efficient Interactive Voice Recognition (IVR) solution that uses natural speech technology to predict caller intent and route calls to the most relevant self-service platform on the terms and conditions set out in this Contract.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-124797a6-80df-4c29-80f2-397ad31e5aae
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/d55af32b-2be0-4cb2-8ec5-4fa47e6aa8c6
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- £47,800 Under £100K
- Lots Value
- Not specified
- Awards Value
- £47,800 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 18 Jan 20215 years ago
- Submission Deadline
- 13 May 2020Expired
- Future Notice Date
- Not specified
- Award Date
- 19 May 20205 years ago
- Contract Period
- 19 May 2020 - 20 May 2021 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- DEPARTMENT FOR EDUCATION
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- SW1P 3BT
- Post Town
- South West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
-
- Local Authority
- Westminster
- Electoral Ward
- St James's
- Westminster Constituency
- Cities of London and Westminster
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/d55af32b-2be0-4cb2-8ec5-4fa47e6aa8c6
18th January 2021 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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