Tender

Tenant Satisfaction Measures (TSM) Surveys

BERNICIA GROUP

This public procurement record has 2 releases in its history.

Tender

17 Apr 2023 at 13:31

Tender Notice
Tender

06 Apr 2023 at 15:01

Tender Notice
Summary of the contracting process

The Bernicia Group is seeking an expert independent consultancy for the Tenant Satisfaction Measures (TSM) Surveys. The procurement process involves a 3-year contract, with the possibility of a 2-year extension, starting from June 1st, 2023. The contract value is £150,000, and the tender deadline is April 28th, 2023. This opportunity falls under the services category and is open to businesses interested in conducting customer satisfaction surveys in England.

This tender by the Bernicia Group offers opportunities for businesses specializing in customer satisfaction surveys to secure a long-term contract. Small and medium enterprises (SMEs) are well-suited for this tender. Businesses with expertise in tracking and analyzing tenant perceptions of services will find this opportunity particularly relevant. Engaging with the Bernicia Group for the TSM Surveys can lead to steady growth and the establishment of a durable business relationship.

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Notice Information

Notice Title

Tenant Satisfaction Measures (TSM) Surveys

Notice Description

We are preparing for the Regulator of Social Housing's (RSH) new Consumer Standard that will come into force from April 2023 in the form of Tenant Satisfaction Measures (TSM's). In doing so we are seeking to engage the services of an expert independent consultancy for 3 years (with the option to extend for a further 2 years if necessary) to undertake tenant perception surveys as set out in the TSM's. This will allow us to track and analyse how tenants perceive the services they receive from us and the relationship they have with us.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-12629901-4e05-4b0e-ab77-1b672286214b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/659978c0-bd70-4812-a814-3cf74a763b3c
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£150,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Apr 20232 years ago
Submission Deadline
28 Apr 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 May 2023 - 1 Jun 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BERNICIA GROUP
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DURHAM
Postcode
DH1 5TG
Post Town
Durham
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC41 Durham
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
County Durham
Electoral Ward
Framwellgate and Newton Hall
Westminster Constituency
City of Durham

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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