Tender

PURCON1054 - Cherwell Managed Service IT

UNIVERSITY OF EAST ANGLIA

This public procurement record has 1 release in its history.

Tender

22 Sep 2022 at 14:18

Tender Notice
Summary of the contracting process

The University of East Anglia has published a tender, titled PURCON1054 - Cherwell Managed Service IT, for IT services in the consulting, software development, and support category. The procurement stage is an open procedure with the tender period ending on 7th October 2022 and the contract period starting on 23rd October 2022 until 31st July 2023. The University is seeking partners to provide day-to-day system administration, maintenance, and development of the Cherwell system. The delivery addresses are in the East of England, United Kingdom. Small and medium-sized enterprises (SMEs) are considered suitable for this opportunity.

This tender from the University of East Anglia presents a growth opportunity for businesses in the IT sector looking to offer system administration and development services. Companies specialising in IT services, particularly those experienced in service request management, incident management, and configuration management, are well-suited to compete for this contract. The procurement process is aimed at enhancing service management practices and extending the Cherwell system to another business unit, aligning with best practices and the ITIL4 framework.

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Notice Information

Notice Title

PURCON1054 - Cherwell Managed Service IT

Notice Description

1.1 The IT and Computing Services division provide IT services for staff and students at the University of East Anglia. Our service desk and technical teams use the Cherwell Service Management tool to manage services and support service delivery. Cherwell is used for service request management, incident management, asset and configuration management, and knowledge management in particular. The division has recently launched a significant service management project to further improve our existing practices, and to introduce new efficient service management procedures, within Cherwell. The project has coincided with the loss of our Cherwell system administrator and developer. Consequently, we're looking for a partner organisation to help in two main areas: i) to undertake the day-to-day system administration and maintenance of our Cherwell system, ii) to undertake Cherwell system development and configuration work to help us further improve our service management practices, and to extend the system to another business unit. Our expectation is that more system development and configuration work will be needed initially to help us improve the performance of Cherwell, to help us extend Cherwell to another business unit, and to help lay the foundations of strong service management practice based on best practice and the ITIL4 framework. Our current contract with Cherwell expires 31/07/23 likely to be extended for a further year until 31/07/24, this managed service contract will reflect this. Additional information: To apply please register via Intend to access the documentation and bid: https://in-tendhost.co.uk/universityofeastanglia/aspx/Home Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1264179c-c540-4d8c-8a25-71d46f2e0bbe
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/685f457f-e2b8-4cdd-aa05-9da8a172a30a
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 Sep 20223 years ago
Submission Deadline
7 Oct 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
23 Oct 2022 - 31 Jul 2023 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY OF EAST ANGLIA
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORFOLK
Postcode
NR4 7TJ
Post Town
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
Not specified
Local Authority
Norwich
Electoral Ward
University
Westminster Constituency
Norwich South

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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