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BEIS Consumer Advice and Information Call Centre

Department for Business, Energy & Industrial Strategy

This public procurement record has 1 release in its history.

Award

15 Feb 2023 at 11:16

Award Notice
Summary of the contracting process

The Department for Business, Energy & Industrial Strategy has awarded a contract for the BEIS Consumer Advice and Information Call Centre project. The contract is valued at £356,029.68 and is for the provision of postal and telecommunications services in various regions across the United Kingdom. The procurement method used was selective, involving a call-off from a framework agreement. The contract period is from January 26, 2023, to January 26, 2025, with the tender closing on September 9, 2022.

This tender for the Consumer Advice and Information Call Centre project by the Department for Business, Energy & Industrial Strategy presents business growth opportunities for companies, especially those specializing in postal and telecommunications services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are well-suited to compete for this contract. The project aims to provide tailored and impartial energy advice to consumers in England, including those with low digital inclusion, thus creating a chance for service providers to contribute to improving energy performance in homes across various UK regions.

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Notice Information

Notice Title

BEIS Consumer Advice and Information Call Centre

Notice Description

The Consumer Advice and Information (CAI) phone line service will help provide consumers in England with tailored and impartial information about how to improve the energy performance of their homes. This will include people across the digital inclusion spectrum, especially those with low digital inclusion or need more detailed advice. The Consumer Advice and Information Call Centre service will provide a bespoke and impartial energy advice line as well as take consumers through the digital journey as it appears on the newly launched GOV.UK website.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-12be16cf-ca57-4c30-a97d-466ec36a09a9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/24bde7bd-272a-47c3-b6ad-b71ff5faa69f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64000000 - Postal and telecommunications services

Notice Value(s)

Tender Value
£356,029 £100K-£500K
Lots Value
Not specified
Awards Value
£356,029 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
15 Feb 20233 years ago
Submission Deadline
9 Sep 2022Expired
Future Notice Date
Not specified
Award Date
26 Jan 20233 years ago
Contract Period
26 Jan 2023 - 26 Jan 2025 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Department for Business, Energy & Industrial Strategy
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 0ET
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England)
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

ResQ Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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