Award

Tenant Satisfaction Measure (TSM) Surveys 2025

WEST KENT HOUSING ASSOCIATION

This public procurement record has 1 release in its history.

Award

31 Mar 2025 at 08:21

Award Notice
Summary of the contracting process

The West Kent Housing Association has completed the award stage of its procurement process, titled "Tenant Satisfaction Measure (TSM) Surveys 2025." This contract falls under the category of customer satisfaction surveys in the services industry. Located in Sevenoaks, England, the contract aims to evaluate tenant satisfaction as per the guidelines established by the Regulator of Social Housing. The process involved a competitive quotation method and a limited procurement approach. The contract was awarded on 10th March 2025, with the service period starting from 1st April 2025 and ending on 31st March 2027. The total value of the contract is £39,520 GBP.

This tender presents significant opportunities for businesses involved in research, surveys, and customer feedback analysis to grow their expertise in customer satisfaction metrics within the social housing sector. SMEs are particularly well-suited to compete for such opportunities, as demonstrated by Acuity Research & Practice Ltd, which has been awarded the contract. Engaging in this type of procurement can provide businesses with invaluable insights, improving their service offerings and enhancing their reputation in the industry.

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Notice Information

Notice Title

Tenant Satisfaction Measure (TSM) Surveys 2025

Notice Description

*This is for information only, as the contract has been awarded* The Regulator of Social Housing has set a number of Tenant Satisfaction Measures (TSMs), which we must report on each year. These are a set of measures that help: * Enable tenants to understand and assess how well their landlord is performing. * Provide us with invaluable insights and feedback, so we can take action and improve our services. * The Regulator to monitor and evaluate our performance. West Kent is seeking a supply partner to undertake the perception survey questions and report the results back in accordance with the Regulator's guidelines. The full details of the services are set out in the Specification.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-12cec5e3-8b76-4029-b3d3-0ac92524f1d2
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8dfe84db-167d-43a8-afc9-d30a3ce13b7d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Competitive quotation (below threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£39,520 Under £100K
Lots Value
Not specified
Awards Value
£39,520 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
31 Mar 202510 months ago
Submission Deadline
24 Feb 2025Expired
Future Notice Date
Not specified
Award Date
10 Mar 202511 months ago
Contract Period
31 Mar 2025 - 31 Mar 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WEST KENT HOUSING ASSOCIATION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SEVENOAKS
Postcode
TN13 1AX
Post Town
Tonbridge
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ46 West Kent
Delivery Location
Not specified
Local Authority
Sevenoaks
Electoral Ward
Sevenoaks Town and St John's
Westminster Constituency
Sevenoaks

Supplier Information

Number of Suppliers
1
Supplier Name

ACUITY RESEARCH & PRACTICE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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