Award

DBT / Halo ITSM Ticketing System

DEPARTMENT FOR INTERNATIONAL TRADE

This public procurement record has 1 release in its history.

Award

08 Jun 2023 at 12:48

Summary of the contracting process

The Department for International Trade has awarded a contract for the procurement of an ITSM solution and cloud-based service desk titled "DBT / Halo ITSM Ticketing System". This procurement falls under the industry category of computer-related services. The procurement method used was selective, involving calling off from a framework agreement. The contract's value amounts to £178,945, with a tender period ending on 26th May 2023 and a contract period lasting from 30th May 2023 to 29th May 2025.

This procurement opportunity presents a chance for businesses operating in computer-related services, specifically those providing IT support and consultancy services, to participate and potentially grow their business. Small and medium-sized enterprises (SMEs) are particularly suited for this opportunity. The Department for International Trade, acting as the buyer, has initiated this tender process aiming to secure necessary IT services through a competitive but selective procurement method.

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Notice Title

DBT / Halo ITSM Ticketing System

Notice Description

An ITSM solution and cloud-based service desk, Halo ITSM delivers IT service management in an intuitive, codeless interface.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-12e8fa08-0608-4a8c-95b6-e558eeba1361
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/fed9b180-f3bd-4ecf-be03-147359e9030e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72500000 - Computer-related services

72600000 - Computer support and consultancy services

Notice Value(s)

Tender Value
£178,945 £100K-£500K
Lots Value
Not specified
Awards Value
£178,945 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
8 Jun 20232 years ago
Submission Deadline
26 May 2023Expired
Future Notice Date
Not specified
Award Date
25 May 20232 years ago
Contract Period
29 May 2023 - 29 May 2025 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR INTERNATIONAL TRADE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2DY
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

HALO ITSM

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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