Award

HMRC Debt Management Communications Solutions

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

19 Feb 2018 at 11:18

Summary of the contracting process

The procurement process involves H M Revenue & Customs seeking a fully managed SMS solution for debt management communications, valued at £312,872. This project falls under the Short Message Service (SMS) services category and was initiated via a selective procurement method, specifically through a call-off from a framework agreement. The contract period spans from 1 April 2017 to 31 March 2018, with the procurement stage marked as complete. The deadline for submitting tenders was 31 March 2017.

This tender presents significant opportunities for businesses, particularly those offering technology solutions in the managed services space. Companies that specialise in SMS communication and customer engagement would be particularly well-suited to compete, especially small and medium enterprises (SMEs) given the stated suitability for SMEs in this procurement. The ability to support public sector clients through streamlined communications could enhance business growth and lead to further contracts within the government sector.

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Notice Title

HMRC Debt Management Communications Solutions

Notice Description

Fully Managed SMS Solution -these notifications serve to reduce in bound call volumes and missed actions by proactively contacting customers to confirm information or remind them of upcoming deadlines. Pre-empting missed payments, reminding of overdue accounts, confirming receipt of returns, and encouraging action ahead of deadline.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1317a42f-b080-4534-9dcd-4077f9882189
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3921f535-ddb0-4146-b08b-d675a8debaba
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services


CPV Codes

64212100 - Short Message Service (SMS) services

Notice Value(s)

Tender Value
£312,872 £100K-£500K
Lots Value
Not specified
Awards Value
£312,872 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
19 Feb 20188 years ago
Submission Deadline
31 Mar 2017Expired
Future Notice Date
Not specified
Award Date
30 Mar 20178 years ago
Contract Period
31 Mar 2017 - 31 Mar 2018 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TELFORD
Postcode
TF3 4NT
Post Town
Telford
Country
England

Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG21 Telford and Wrekin
Delivery Location
Not specified

Local Authority
Telford and Wrekin
Electoral Ward
Malinslee & Dawley Bank
Westminster Constituency
Telford

Supplier Information

Number of Suppliers
1
Supplier Name

TALKING TECH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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