Award

MHCLG Contact Centre First Line Support Services

MINISTRY OF HOUSING, COMMUNITIES AND LOCAL GOVERNMENT

This public procurement record has 1 release in its history.

Award

29 Oct 2025 at 12:27

Award Notice
Summary of the contracting process

The Ministry of Housing, Communities and Local Government has completed a selective procurement process titled "MHCLG Contact Centre First Line Support Services," with XBP Europe Limited receiving the awarded contract on 28th October 2025. This contract, valued at £12,000,000, falls under the IT services category, specifically focusing on outsourced cloud contact centre services with associated back office and case management solutions. The procurement method involved a call-off from a framework agreement, and the service is to be provided across the United Kingdom. The contract period started on 1st October 2025 and will continue until 30th September 2027.

This tender represents a significant opportunity for businesses in the IT consultancy and cloud service sectors, particularly those capable of delivering robust contact centre solutions and support. While the tender has already been awarded to a large enterprise, small and medium-sized enterprises can find opportunities for growth by aiming for future contracts within similar frameworks or by becoming subcontractors to larger firms. Businesses that specialise in cloud computing, customer support technologies, and IT infrastructure services have the potential to align themselves with the government’s ongoing digital transformation initiatives.

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Notice Information

Notice Title

MHCLG Contact Centre First Line Support Services

Notice Description

This contract has already been awarded and is being published for transparency purposes. Outsourced cloud contact centre as a service, with associated back office and case management solutions.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1335f1cd-a5f8-4071-8fdf-1951d086deaf
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/febc0258-e2c6-4fd2-868e-00b4e0c8bbb7
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£12,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
£12,000,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
29 Oct 20253 months ago
Submission Deadline
4 Sep 2025Expired
Future Notice Date
Not specified
Award Date
28 Oct 20253 months ago
Contract Period
30 Sep 2025 - 30 Sep 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MINISTRY OF HOUSING, COMMUNITIES AND LOCAL GOVERNMENT
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 4DF
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

XBP EUROPE

Further Information

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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