Tender

Out of Hours Call Response Service

CITY OF LONDON CORPORATION

This public procurement record has 1 release in its history.

Tender

05 Sep 2023 at 12:55

Tender Notice
Summary of the contracting process

The City of London Corporation is seeking a supplier for an Out of Hours Call Response Service. The contract, lasting 3 years with a possible 1-year extension, has a total value of £40,000. The procurement method is an open procedure, and the tender deadline is 22nd September 2023. The service falls under the "Housing services" CPV code and "Call centre" additional classification. The contract period is from 1st November 2023 to 31st October 2026, with delivery addresses in London, United Kingdom.

This tender presents an opportunity for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations. Businesses providing call centre services in the housing industry are well-suited to compete. The City of London Corporation, the buying organization, aims to enhance its estate management customer service by outsourcing its out of hours call handling. Interested suppliers must register on the Capital E Sourcing online tendering portal to bid for this contract.

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Notice Information

Notice Title

Out of Hours Call Response Service

Notice Description

The City of London Corporation's Housing Service manages 2,900 homes across twelve estates in London, located in the Square Mile and six surrounding Boroughs. We are seeking a supplier to provide call centre cover on the out of hours telephone number we use for urgent estate management issues, other than repairs, which residents can use to contact us when our offices are closed. This operates from 16:00 to 08:00 on weekdays, all weekend and on public holidays. We have a Duty Officer rota in place during these hours. The Duty Officer will offer advice and, if the issue is urgent and requires a presence, will attend site. The service provider will act as a triage service and will contact the Duty Officer if required. Repairs are dealt with separately and will not form part of this contract, however the provider will be required to pass repairs calls onto the correct number. The duration of the contract is 3 years, subject to the right of the City (at its sole discretion) to exercise its right to extend the Contract by up to 1 year. The maximum length of the contract is therefore 4 years. We expect the annual cost of this service not to exceed PS10,000. The total contract price, including optional extension, is PS40,000.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1349527a-7c57-41d5-8219-d62a6e6a372e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a5dcd418-d620-4776-9bce-d9b0c6febe43
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

70 - Real estate services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

70333000 - Housing services

79512000 - Call centre

Notice Value(s)

Tender Value
£40,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Sep 20232 years ago
Submission Deadline
22 Sep 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Nov 2023 - 31 Oct 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CITY OF LONDON CORPORATION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC2V 7HH
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London
Local Authority
City of London
Electoral Ward
Bassishaw
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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