Award

Provision of Consultancy Services To Support Our Organisations On-Going Customer Service Review

YOUR HOMES NEWCASTLE LTD

This public procurement record has 1 release in its history.

Award

15 Mar 2018 at 15:26

Summary of the contracting process

Your Homes Newcastle Ltd has completed a procurement process for consultancy services to support its ongoing customer service review. The contract, valued at £13,500, falls under the business and management consultancy services category as defined by the CPV classification. The procurement was carried out using a limited negotiated procedure without prior publication, and the tender period ended on 21 February 2018. The associated contract commenced on 1 March 2018 and will conclude on 31 May 2018, with the services being delivered in the North East region of the United Kingdom.

This tender represents an opportunity for small and medium-sized enterprises (SMEs) specialised in consultancy services, particularly those with expertise in customer service enhancement, to expand their business. Companies like Caroline L Gitsham Consulting Limited, which successfully won this contract, can leverage their experience in similar projects to secure further engagements with Your Homes Newcastle Ltd and potentially with other local authorities looking to optimise their customer service operations.

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Notice Title

Provision of Consultancy Services To Support Our Organisations On-Going Customer Service Review

Notice Description

Provision of consultancy services to support the on-going customer service review of Your Homes Newcastle (a continuation of this service requirement from 2016).

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-139943e5-19a8-4d79-abe1-b87926eb1dc1
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4842041d-adc3-4942-850e-ea0e64a4ea83
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Negotiated procedure without prior publication (above threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79410000 - Business and management consultancy services

Notice Value(s)

Tender Value
£13,500 Under £100K
Lots Value
Not specified
Awards Value
£13,500 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
15 Mar 20187 years ago
Submission Deadline
21 Feb 2018Expired
Future Notice Date
Not specified
Award Date
24 Feb 20179 years ago
Contract Period
1 Mar 2018 - 31 May 2018 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
YOUR HOMES NEWCASTLE LTD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE7 7LX
Post Town
Newcastle upon Tyne
Country
England

Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC North East (England)

Local Authority
Newcastle upon Tyne
Electoral Ward
Dene & South Gosforth
Westminster Constituency
Newcastle upon Tyne North

Supplier Information

Number of Suppliers
1
Supplier Name

CAROLINE L GITSHAM CONSULTING

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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