Award

MS Dynamics CRM Implementation and Support Partner

NHS BUSINESS SERVICES AUTHORITY

This public procurement record has 1 release in its history.

Award

21 Jan 2020 at 13:39

Award Notice
Summary of the contracting process

The NHS Business Services Authority has successfully completed a procurement process for the "MS Dynamics CRM Implementation and Support Partner". This tender falls within the services sector, specifically focusing on Customer Relationship Management software development, with a contract value of £1,500,000. The contract period commenced on 2nd September 2019 and concluded on 1st September 2021. This contract was awarded following a selective procurement method, using a call-off from a framework agreement. The relevant delivery region for the project is the North East of England, and the tender was officially awarded on 31st July 2019.

This opportunity presents a significant avenue for business growth, particularly for small and medium-sized enterprises (SMEs) with expertise in CRM software and systems support services. Companies that excel in the design, configuration, implementation, and support of Microsoft Dynamics solutions would find themselves well-positioned to compete in similar future tenders. The ongoing advancements in digital transformation within the health sector present a promising landscape for businesses aiming to enhance their service offerings in customer relationship management technologies.

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Notice Information

Notice Title

MS Dynamics CRM Implementation and Support Partner

Notice Description

The Supplier is required to design, configure, implement and support a solution using MS Dynamics 365 and supporting products. The contract includes the provision to extend the contract by 2 x 12 month periods to 1st September 2023.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-141491ed-885d-4050-8b94-984f3862b8cb
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/07729bff-faea-4c3f-8d18-1f64863b0b43
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72212445 - Customer Relation Management software development services

72253200 - Systems support services

Notice Value(s)

Tender Value
£1,500,000 £1M-£10M
Lots Value
Not specified
Awards Value
£1,500,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
21 Jan 20206 years ago
Submission Deadline
25 Jul 2019Expired
Future Notice Date
Not specified
Award Date
30 Jul 20196 years ago
Contract Period
1 Sep 2019 - 1 Sep 2021 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS BUSINESS SERVICES AUTHORITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE15 8NY
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC North East (England)
Local Authority
Newcastle upon Tyne
Electoral Ward
Lemington
Westminster Constituency
Newcastle upon Tyne Central and West

Supplier Information

Number of Suppliers
1
Supplier Name

TISSKI

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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