Planning

West Midlands Combined Authority are looking to complete Pre Market Engagement for the Delivery of its Contact Centre Solution

WEST MIDLANDS COMBINED AUTHORITY

This public procurement record has 2 releases in its history.

Planning

18 Jul 2024 at 11:42

Market Engagement Notice
Planning

17 Jul 2024 at 15:31

Market Engagement Notice
Summary of the contracting process

The West Midlands Combined Authority is seeking market engagement for the Delivery of its Contact Centre Solution. The procurement process is in the planning stage. The deadline for engagement is 29th July 2024. The Authority is exploring the use of Microsoft Dynamics 365 and is interested in potential technology partners in the call centre industry. The procurement opportunity is suitable for SMEs and is located in the West Midlands, United Kingdom.

This tender by the West Midlands Combined Authority presents an opportunity for businesses interested in providing contact centre solutions using Microsoft technology. Companies in the call centre industry, especially those experienced with Microsoft Dynamics 365, are well-suited to compete. The Authority aims to gather information on market capabilities and is open to engaging with potential partners. The procurement method involves market engagement through a questionnaire distributed via their e-tendering portal.

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Notice Information

Notice Title

West Midlands Combined Authority are looking to complete Pre Market Engagement for the Delivery of its Contact Centre Solution

Notice Description

WMCA is exploring the option of utilising Microsoft Dynamics 365 omni channel contact centre capabilities to replace our current omni-channel contact centre solution. The aim of conducting market engagement is to gain a better understanding of potential Microsoft Technology Partners and the size of the market that could deliver this service. WMCA is keen to understand from the market if there are any specific considerations that will be relevant for WMCA requirements gathering and/or procurement strategy if we pursue the use of Microsoft Technology. WMCA intend to circulate a questionnaire through Bravo (WMCA e-tendering portal), allowing you to provide more information about your interest and comment on the proposed approach. Portal Website: https://wmca.bravosolution.co.uk PIN Title: Contact Centre Delivery Partner Bravo Solution Project Reference: project_891

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-14191d68-3510-465c-b0e5-685601cf07a0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d15d2148-ec5f-4b9c-84a1-f0c8e3e5fc92
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Jul 20241 years ago
Submission Deadline
Not specified
Future Notice Date
29 Jul 2024Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WEST MIDLANDS COMBINED AUTHORITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B19 3SD
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England)
Local Authority
Birmingham
Electoral Ward
Newtown
Westminster Constituency
Birmingham Ladywood

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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