Award

WP2074.1 Provision of a Technical Service Desk

GOVERNMENT DIGITAL SERVICE

This public procurement record has 2 releases in its history.

AwardUpdate

25 Sep 2023 at 13:47

Award Notice
Award

24 Sep 2023 at 15:29

Award Notice
Summary of the contracting process

The Government Digital Service has awarded a contract for the provision of a Technical Service Desk as part of the GOV.UK One Login Programme. The procurement method used was selective, calling off from a framework agreement. The contract value is £8,500,000, with a contract period starting on 23rd August 2023 and ending on 23rd August 2026. The buying organisation, Government Digital Service, located in England, completed the procurement on 14th June 2023.

This tender presents an opportunity for businesses, particularly those providing call centre services, to compete for contracts with the Government Digital Service. Small and medium-sized enterprises (SMEs) are well-suited to participate in this procurement process. With a contract period extending over three years, successful suppliers can benefit from stable income and the prospect of future collaborations within the public sector.

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Notice Information

Notice Title

WP2074.1 Provision of a Technical Service Desk

Notice Description

Provision of a Technical Service Desk The provision of a Technical Service Desk for the GOV.UK One Login Programme. Single point of contact for all technical queries &issues, which will be raised via the Contact Centre, or directly by Relying Parties.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1462e289-5a99-4d01-b75a-e4b48730f09a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3ab34fa7-318e-4b2f-af47-7fbdeb3ccde9
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£8,500,000 £1M-£10M
Lots Value
Not specified
Awards Value
£8,500,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
25 Sep 20232 years ago
Submission Deadline
14 Jun 2023Expired
Future Notice Date
Not specified
Award Date
2 Jul 20232 years ago
Contract Period
22 Aug 2023 - 23 Aug 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
GOVERNMENT DIGITAL SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HOLBORN
Postcode
WC2B 6NH
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Camden
Electoral Ward
Holborn & Covent Garden
Westminster Constituency
Holborn and St Pancras

Supplier Information

Number of Suppliers
1
Supplier Name

MASTEK (UK

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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