Award

TfL 91640 - Batch 8 A Call Handling Oyster Calls and Ticket Production

TRANSPORT FOR LONDON

This public procurement record has 1 release in its history.

Award

06 May 2021 at 09:37

Award Notice
Summary of the contracting process

Transport for London has completed the procurement process for the contract titled "TfL 91640 - Batch 8 A Call Handling Oyster Calls and Ticket Production", aimed at providing customer services for travelling members of the public. The tender, classified under the customer services category, was conducted through a selective procurement method and involved a contract valued at £8,696,964. The contract period spans from 1st August 2021 to 31st July 2024, and the tender period closed on 16th April 2021, with the award announced on 16th April 2021 and published on 6th May 2021. The delivery location is within London, United Kingdom.

This tender represents a significant opportunity for small and medium-sized enterprises (SMEs) specialising in customer service solutions, particularly those with expertise in call handling and ticket production systems. Businesses able to demonstrate experience in similar service contracts, as well as a capacity for delivering high-quality customer support, would be ideally positioned to compete for similar contracts in the future. As the demand for efficient customer service continues to grow, firms offering innovative approaches to these services may find lucrative prospects through engagements with Transport for London and similar organisations.

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Notice Information

Notice Title

TfL 91640 - Batch 8 A Call Handling Oyster Calls and Ticket Production

Notice Description

Contact Centre Services for travelling members of the public

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-14816b31-3a14-47ff-8c8f-42334380365c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/15c7418c-70be-43e0-8778-6486001d6dbd
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure (above threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342300 - Customer services

Notice Value(s)

Tender Value
£8,696,964 £1M-£10M
Lots Value
Not specified
Awards Value
£8,696,964 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
6 May 20214 years ago
Submission Deadline
15 Apr 2021Expired
Future Notice Date
Not specified
Award Date
15 Apr 20214 years ago
Contract Period
31 Jul 2021 - 31 Jul 2024 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TRANSPORT FOR LONDON
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E20 1JN
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLI London
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Supplier Information

Number of Suppliers
1
Supplier Name

JOURNEYCALL

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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