Award

Customer Satisfaction Survey

THE INSOLVENCY SERVICE

This public procurement record has 1 release in its history.

Award

20 May 2021 at 13:27

Award Notice
Summary of the contracting process

The contract titled "Customer Satisfaction Survey" was awarded by The Insolvency Service for market research services, specifically focusing on quantitative research related to previous customer satisfaction surveys in financial services. The contract, valued at £43,500, commenced on 28 January 2021 and concluded on 30 April 2021. The procurement process was conducted using a selective method, involving a call-off from a dynamic purchasing system, with the contract designated to a supplier located in Stockport, England. The award notice was published on 20 May 2021.

This tender represents an opportunity for SMEs engaged in market research, particularly those specialising in customer satisfaction and financial services research. Businesses with expertise in conducting quantitative surveys and familiarity with financial service clients would be particularly well-placed to compete for similar contracts in the future. Engaging in such procurements can enhance a company's visibility in the public sector and build valuable relationships within the industry.

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Notice Information

Notice Title

Customer Satisfaction Survey

Notice Description

This contract covers the quantitative market research (CATI) based on previous customer satisfaction surveys with regards to financial services

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-152a2e36-d24d-4b1e-84d4-fefa93e3f346
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7178e59f-cb8f-4b26-bd3c-6d54f7664e7c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a dynamic purchasing system
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

Notice Value(s)

Tender Value
£43,500 Under £100K
Lots Value
Not specified
Awards Value
£43,500 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
20 May 20214 years ago
Submission Deadline
10 Jan 2021Expired
Future Notice Date
Not specified
Award Date
25 Jan 20215 years ago
Contract Period
28 Jan 2021 - 30 Apr 2021 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE INSOLVENCY SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
WC1B 3SS
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Camden
Electoral Ward
Bloomsbury
Westminster Constituency
Holborn and St Pancras

Supplier Information

Number of Suppliers
1
Supplier Name

DJS RESEARCH

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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