Award

Customer Experience Tracker 2021

HIGHWAYS ENGLAND COMPANY LIMITED

This public procurement record has 1 release in its history.

Award

25 Oct 2021 at 12:24

Award Notice
Summary of the contracting process

The procurement process involves Highways England Company Limited as the buying organisation, which is seeking to award a contract for the "Customer Experience Tracker 2021". This contract falls under the business services category, specifically focused on law, marketing, consulting, recruitment, printing, and security. The procurement method is selective, with an award value of £940,000 and a contract period starting on 8th October 2021 and ending on 29th March 2024. The tender process was officially completed on 28th July 2021 in Guildford, England, with the contract now in the award stage.

This tender represents a significant opportunity for businesses, especially SMEs with expertise in surveying, data analysis, and customer experience enhancement. Companies that can deliver systematic survey instruments and those proficient in understanding customer needs are encouraged to consider involvement. By participating in this contract, businesses can not only expand their market reach but also contribute to improving essential services for public sector organisations.

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Notice Information

Notice Title

Customer Experience Tracker 2021

Notice Description

The Customer Experience Tracker (CET) will be a robust, systematic survey instrument that can quantitatively monitor and track changes in core variables over time; be used to understand who our customers are, their needs and priorities, and provide benchmarks at national and regional level to support and shape services to meet customer needs. It will help to understand what works and to inform investment decisions to maintain and improve customer services over time. The CET will build on Highview the current survey for measuring customer experience and eventually replace it. Additional information: Name of Framework CCS RM6018

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-159e2f05-bbce-4ab5-ba9f-9371d7c6e230
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/734eed70-1895-4bd3-92bd-8c78b309b5f3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
£940,000 £500K-£1M
Lots Value
Not specified
Awards Value
£940,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
25 Oct 20214 years ago
Submission Deadline
28 Jul 2021Expired
Future Notice Date
Not specified
Award Date
27 Jul 20214 years ago
Contract Period
7 Oct 2021 - 29 Mar 2024 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HIGHWAYS ENGLAND COMPANY LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GUILDFORD
Postcode
GU1 4LZ
Post Town
Guildford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ25 West Surrey
Delivery Location
Not specified
Local Authority
Guildford
Electoral Ward
Stoke
Westminster Constituency
Guildford

Supplier Information

Number of Suppliers
1
Supplier Name

MARKET & OPINION RESEARCH INTERNATIONAL LIMITED (TRADING

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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