Award

Voice of the Customer

LIVV HOUSING GROUP

This public procurement record has 3 releases in its history.

Award

21 Jun 2023 at 09:03

Award Notice
Tender

20 Jan 2023 at 20:03

Tender Notice
Tender

20 Jan 2023 at 19:50

Tender Notice
Summary of the contracting process

The procurement process for the "Voice of the Customer" project by Livv Housing Group involves the procurement of customer satisfaction survey services. The contract period is from April 2023 to March 2025. The tender period ends on 17th February 2023. The buying organisation, Livv Housing Group, located in Prescot, England, is currently at the Award stage of the procurement process.

This tender presents an opportunity for businesses in the services sector, particularly those offering customer survey services, to compete and secure a contract with Livv Housing Group. Small and medium-sized enterprises (SMEs) are suitable candidates for this tender. The procurement method used is an open procedure.

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Notice Information

Notice Title

Voice of the Customer

Notice Description

Livv Housing Group is a registered provider of social housing, predominantly in Knowsley, with c.13,000 homes and c.20,000 customers, of varying tenure and type, with a strong community presence. Our ambition is to become an intelligence led, data driven organisation, where we act upon and predict the needs of our customers, unlocking potential and giving people and communities opportunities to flourish. Livv Housing Group currently carry out transactional surveys following over 80,000 customer transactions each year, resulting in direct feedback on customer ease and satisfaction from over 30% of our customer base. This provides valuable insight which is used to directly improve the services we provide to our customers. Our current 'voice of the customer' contract comes to an end on 31st March 2023, and we are now looking to procure a new 2-year contract from April 2023 to March 2025. Additional information: https://procontract.due-north.com/Advert?advertId=2a4be47b-c998-ed11-811c-005056b64545&fromAdvertEvent=True

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-15d769fa-a95d-4e97-907d-5e930755f5ef
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2dd2bd63-6a52-4104-8d28-95b43a42904c
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342310 - Customer survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£158,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
21 Jun 20232 years ago
Submission Deadline
17 Feb 2023Expired
Future Notice Date
Not specified
Award Date
17 Apr 20232 years ago
Contract Period
11 May 2023 - 11 May 2025 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LIVV HOUSING GROUP
Contact Name
Tashi Jackson
Contact Email
tjackson@cirruspurchasing.co.uk
Contact Phone
Not specified

Buyer Location

Locality
PRESCOT
Postcode
L34 1PJ
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD71 East Merseyside
Delivery Location
TLD North West (England)
Local Authority
Knowsley
Electoral Ward
St Michaels
Westminster Constituency
Knowsley

Supplier Information

Number of Suppliers
2
Supplier Names

PRICE WATERHOUSE COOPERS

QUALTRICS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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