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Provision of a Comprehensive Counselling Service to Entitled Serving Personnel and Families

Ministry of Defence

This public procurement record has 1 release in its history.

Award

22 Sep 2026 at 14:24

Award Notice
Summary of the contracting process

The Ministry of Defence procured a comprehensive counselling service for entitled serving personnel and their families through the Army Welfare Service. The service addresses the psychological and emotional needs of the Army community, including specialist support for bereaved families and families of seriously injured soldiers. This is a counselling service (CPV 85312320), classified as a service contract. Delivery covers the United Kingdom, the Channel Islands, the Isle of Man, British Overseas Territories, Europe and the rest of the world. The requirement is therefore suited to providers able to support a geographically dispersed military community and families connected with serving personnel, including beneficiaries outside the UK.

The procurement has been completed and the contract was awarded to Health Assured Ltd on 18 August 2026. The awarded value is £318,954 excluding VAT. The contract runs from 1 October 2026 to 30 September 2029, with an option to extend for a further year. The tender submission deadline was 2 July 2026 at 5pm. The Ministry of Defence used a selective procedure, described as a call-off from a dynamic purchasing system, through the Crown Commercial Service Occupational Health and Related Services Framework. The award followed a competitive tender process. The requirement was identified as suitable for SMEs and voluntary, community and social enterprise organisations.

This award indicates demand for a provider capable of delivering structured counselling at national and international reach for a defined military community. Credible competitors would need the clinical capability to address psychological and emotional needs across serving personnel and families, alongside specialist expertise in bereavement support and support for families of seriously injured soldiers. They would also need sufficient operational capacity to coordinate services across the United Kingdom, the Channel Islands, the Isle of Man, British Overseas Territories, Europe and other overseas locations. The requirement’s stated suitability for SMEs and voluntary, community and social enterprise organisations suggests that specialist providers, charities and partnership-led teams may be able to compete when this type of service next reaches the market.

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Notice Information

Notice Title

Provision of a Comprehensive Counselling Service to Entitled Serving Personnel and Families

Notice Description

The Authority has awarded contract reference 715633465: Provision of a Comprehensive Counselling Service to Entitled Serving Personnel and Families to Health Assured Ltd. The contract, valued at PS318,954 ex VAT for an initial three-year period with an option to extend for a further year, will commence on 1 October 2026. This service, delivered under the Army Welfare Service, is essential in addressing the psychological and emotional needs of the Army community, including specialist support for bereaved families and those of seriously injured soldiers. The contract was awarded following a competitive tender process conducted through the Crown Commercial Services Occupational Health and Related Services Framework.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-15ed50ed-f0ea-4c90-af8b-2478d5cee880
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/863478f7-d2b4-4607-901d-71bee45bb4cf
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a dynamic purchasing system
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85312320 - Counselling services

Notice Value(s)

Tender Value
£318,954 £100K-£500K
Lots Value
Not specified
Awards Value
£318,954 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
22 Sep 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
18 Aug 20261 months ago
Contract Period
1 Oct 2026 - 30 Sep 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Ministry of Defence
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ANDOVER
Postcode
SP11 8HJ
Postcode Area
Salisbury
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ36 Central Hampshire
Delivery Location
Not specified
Local Authority
Test Valley
Electoral Ward
Andover Millway
Westminster Constituency
North West Hampshire

Supplier Information

Number of Suppliers
1
Supplier Name

Health Assured

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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