Award

Assisted Prison Visit Unit (APVU) Virtual Contact Centre

MINISTRY OF JUSTICE

This public procurement record has 1 release in its history.

Award

08 Apr 2025 at 11:16

Award Notice
Summary of the contracting process

The Ministry of Justice has completed its procurement process for the 'Assisted Prison Visit Unit (APVU) Virtual Contact Centre', focusing on telecommunications services. This tender, which followed a selective procurement method through a call-off from a framework agreement, aimed to provide contact centre services for prison visit bookings across various locations, including British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and the United Kingdom. The contract period commenced on 28th March 2025 and will conclude on 27th May 2025, with a total contract value of £3,693.84 GBP. The award was published on 8th April 2025, marking the completion of the award phase.

This tender represents significant opportunities for business growth, particularly for small and medium-sized enterprises (SMEs) in the telecommunications sector, which can leverage the demand for contact centre services within the public sector. The awarded supplier, 8x8 UK Limited, based in Buckinghamshire, exemplifies the type of business well-suited to participate in such procurement processes. Engaging with public procurement contracts of this nature can help businesses expand their client base, gain reputability, and specialise in highly demanded service areas across diverse global locations.

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Notice Information

Notice Title

Assisted Prison Visit Unit (APVU) Virtual Contact Centre

Notice Description

Contact Centre Services to enable prison visit bookings

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-15f8cdd0-8b58-42cc-8239-fcd25b19473c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a1488361-e8a6-442d-b774-6695791763b1
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64200000 - Telecommunications services

Notice Value(s)

Tender Value
£3,693 Under £100K
Lots Value
Not specified
Awards Value
£3,693 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
8 Apr 202510 months ago
Submission Deadline
19 Mar 2025Expired
Future Notice Date
Not specified
Award Date
26 Mar 202511 months ago
Contract Period
28 Mar 2025 - 27 May 2025 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MINISTRY OF JUSTICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 9AJ
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

8X8

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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