Award

Keeping Customer Interactions Safe (KCIS)

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 1 release in its history.

Award

04 Oct 2024 at 10:38

Award Notice
Summary of the contracting process

The Department for Work and Pensions (DWP) has completed the procurement process for the "Keeping Customer Interactions Safe (KCIS)" initiative. This tender falls under the IT services category, specifically focusing on consulting, software development, and support. The selective procurement method was employed, involving a call-off from a framework agreement. The key dates include the tender period ending on 20th September 2024 and the contract running from 1st October 2024 to 31st March 2026. The contract is valued at £3,500,000 and spans multiple regions, including the British Overseas Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and the United Kingdom.

This tender provides substantial opportunities for businesses specialising in IT services, particularly those capable of application development, maintenance, business analysis, and interactive design. The KCIS project, awarded to Capgemini UK PLC, underscores significant growth potential for IT professionals and companies, specifically SMEs, by supporting DWP's goal to enhance customer interaction security. Companies with expertise in these areas and the capacity to partner with large-scale organisations like Capgemini would be well-positioned to benefit from this and similar future contracts.

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Notice Information

Notice Title

Keeping Customer Interactions Safe (KCIS)

Notice Description

DWP are putting in place a delivery service for DWP Citizen Residency under a zero commitment to spend call-off contract. This agreement is to provide a delivery service which will provide application development, maintenance, architecture, business analysis, content and interactive design and QA services to deliver and support the Keeping Customer Interactions Safe (KCIS) DWP Application Product. Deliverables will be agreed on a per Statement of Work basis.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1604620b-866e-40c7-9b5e-f1354b152c40
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0aa75056-c7b7-4530-a58d-30e2beed3cd1
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£3,500,000 £1M-£10M
Lots Value
Not specified
Awards Value
£3,500,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
4 Oct 20241 years ago
Submission Deadline
20 Sep 2024Expired
Future Notice Date
Not specified
Award Date
22 Sep 20241 years ago
Contract Period
30 Sep 2024 - 31 Mar 2026 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS2 7UA
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
Not specified
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Supplier Information

Number of Suppliers
1
Supplier Name

CAPGEMINI

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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