Award

P2185 - Mediation services for social housing tenants and housing options - AWARD

BIRMINGHAM CITY COUNCIL

This public procurement record has 2 releases in its history.

AwardUpdate

17 Jul 2025 at 10:02

Award Notice
Award

17 Jul 2025 at 10:01

Award Notice
Summary of the contracting process

Birmingham City Council has awarded a contract to Smile Mediation Ltd for the provision of mediation services targeted at social housing tenants and housing options in the West Midlands, United Kingdom. This contract, valued at £391,200, falls under the industry category for services related to community provision and social work. The procurement process followed an open procedure, with the contract award status marked as complete. The service provision is set to commence on 1st June 2025 and will last for two years with potential extension possibilities, indicating a procurement stage of Award. Key dates include the tender submission deadline, which was 26th February 2025, and the award date on 29th April 2025.

This tender presents significant growth opportunities for businesses specialising in mediation and community services, particularly those that cater to anti-social behaviour dispute resolution and housing support. Businesses focusing on social outcomes and with capabilities in providing impartial mediation services are well-suited to compete in such procurement processes. Furthermore, the tender promotes inclusion of small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs), making it appealing for a diverse range of potential suppliers interested in contributing to social welfare and administrative housing services in the region.

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Notice Information

Notice Title

P2185 - Mediation services for social housing tenants and housing options - AWARD

Notice Description

The Council wishes to establish a Contract for the provision mediation services for social housing tenants and housing options. The aim of the service is to contribute to city housing and Housing Options priorities of investigating complaints of Anti-Social Behaviour (ASB) in an impartial and professional manner in accordance with the respective ASB Policy and Procedure. We are providing victims and perpetrators of ASB, tools and support in order to explore root causes through an impartial third party who specialise in mediation and specialist coaching support to residents to reach an agreed set of actions to resolve or mitigate any issues. It will encourage resolution of family disputes and preventing family and friend exclusion from accommodation and working with landlords to resolve non-crime related Anti-social Behaviour complaints and breached of Conditions of Tenancy. There is a requirement for: o Mediation Services for Social Housing Tenants as part of its overall approach in resolving non-crime related Anti-Social Behaviour complaints, neighbour disputes, and breaches of the Conditions of Tenancy. o Mediation Services for Housing Options customers as part of its overall approach in preventing homelessness, by resolving family disputes and preventing family and friend exclusion from accommodation and working with landlords to resolve non-crime related Anti-social Behaviour complaints and breached of Conditions of Tenancy. The Contract will last for 2 years commencing on 1st April 2025, with an option to extend for a further period of 2 years, subject to satisfactory performance and budgetary availability. The contract will be awarded to a single provider. The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity please click on the following link to access https://in-tendhost.co.uk/birminghamcc/ and submit your details to register. You will then be sent details on how to log on which will enable you to download all relevant Invitation to Tender (ITT) documentation. If you are unable to register with In-tend or have any questions or problems on how to use this web site please either email us at: cps@birmingham.gov.uk Your completed tender submission should be returned by noon on 26th February 2025 via the 'in-tend' system https://in-tendhost.co.uk/birminghamcc

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1653a6f3-81de-4b52-9073-3fdc5c6d7a57
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e1808733-3f14-4958-ad29-0eaf2d710796
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

70 - Real estate services

75 - Administration, defence and social security services

85 - Health and social work services

98 - Other community, social and personal services

CPV Codes

70333000 - Housing services

75123000 - Administrative housing services

75200000 - Provision of services to the community

85300000 - Social work and related services

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£391,200 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
17 Jul 20257 months ago
Submission Deadline
26 Feb 2025Expired
Future Notice Date
Not specified
Award Date
28 Apr 202510 months ago
Contract Period
31 May 2025 - 31 May 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BIRMINGHAM CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WEST MIDLANDS
Postcode
B4 7WB
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England)
Local Authority
Birmingham
Electoral Ward
Newtown
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

SMILE MEDIATION

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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